Fresh Graduate – International Sales Trainee Program

Job Summary
We are seeking a dedicated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer inquiries across multiple communication channels, including phone, email, and live chat. This role requires a proactive approach to resolving customer issues, providing accurate product and service information, and maintaining a positive customer experience. The successful candidate will play a vital role in supporting customer satisfaction and contributing to the overall success of the company.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat, ensuring timely resolution of questions and concerns.
- Handle customer complaints and issues with efficiency and effectiveness, aiming to resolve problems on the first contact whenever possible.
- Provide detailed and accurate information about products and services to assist customers in making informed decisions.
- Identify priority or complex issues and escalate them to the appropriate department or individual to ensure swift resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times, fostering trust and satisfaction.
- Stay informed about the latest product and service updates to offer relevant recommendations and support to customers.
- Communicate customer feedback, concerns, and emerging trends to the management team to help improve service quality and customer experience.
- Consistently meet or exceed performance targets, including customer satisfaction scores, quality standards, and productivity metrics.

Required Qualifications
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to engage customers professionally across multiple channels.
- Strong problem-solving skills and the ability to handle difficult situations with patience and tact.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Proficiency in using customer service software, CRM systems, and standard office applications.
- A positive and empathetic attitude with a genuine commitment to delivering outstanding customer service.
- Ability to work collaboratively within a team and independently when required.

Preferred Qualifications and Benefits
While not mandatory, experience in the specific industry related to the company’s products or services is highly valued. Candidates with additional language skills or technical expertise will have an advantage.

We offer a supportive work environment with opportunities for professional growth and development. Performance-based incentives and recognition programs are in place to reward outstanding contributions. Join our team and contribute to delivering exceptional customer experiences that drive our company’s success.

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This role is ideal for individuals passionate about customer service and eager to make a meaningful impact by ensuring every customer interaction is positive and productive. If you are motivated, detail-oriented, and thrive in a dynamic environment, we encourage you to apply.