Technical Executive - CSR

Job Summary
We are seeking a skilled professional to join our team as a Hardware and Software Implementation Specialist. This role involves preparing and deploying hardware at customer sites, troubleshooting network and software issues, and collaborating closely with cross-functional teams to ensure seamless implementation and maintenance. The ideal candidate will have strong problem-solving abilities, experience in software maintenance, and excellent communication skills to effectively manage stakeholder expectations and support continuous improvement efforts.

Key Responsibilities
- Prepare both hardware and software components for deployment and execute hardware installations at customer premises, ensuring all systems are configured correctly for optimal performance.
- Design network solutions and promptly troubleshoot any network-related issues encountered during the implementation phase to minimize downtime and service disruptions.
- Investigate and analyze reported software problems by applying predefined fixes, while also identifying root causes to prevent recurrence.
- Work collaboratively with cross-functional teams—including development, support, and security—to communicate the nature of issues, their impacts, and the progress of resolution efforts.
- Implement corrective actions to resolve software defects and bugs, apply necessary updates, and rigorously test fixes to verify effectiveness before deployment.
- Identify performance bottlenecks and work alongside development teams to optimize code, conduct performance testing, and ensure systems operate efficiently under load.
- Stay informed about the latest security vulnerabilities relevant to the deployed software and hardware, implement security patches promptly, and assist in security audits to maintain compliance and protect customer environments.
- Maintain detailed and accurate documentation of all maintenance activities, troubleshooting steps, bug fixes, and patch deployments to support knowledge sharing and future reference.
- Communicate regularly with stakeholders, providing clear updates on maintenance status and collaborating closely with customer support teams to address ongoing issues.
- Manage version control systems effectively, including branching and tagging, to track changes and maintain code integrity throughout the software lifecycle.
- Participate actively in retrospectives and process improvement initiatives aimed at enhancing operational efficiency and preventing recurring problems.

Required Qualifications
- Proven experience in software maintenance, debugging, and issue resolution within a technical environment.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent proficiency in English, both written and verbal, to facilitate effective collaboration across teams and clear communication with stakeholders.
- Ability to work collaboratively in a cross-functional team setting, demonstrating flexibility and a proactive approach to challenges.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in network design, security patch management, and version control system administration will be highly valued. This role offers the opportunity to work in a dynamic environment where continuous learning and process improvement are encouraged.

If you are a dedicated professional with a passion for technology implementation and maintenance, and you thrive in collaborative settings, we encourage you to apply for this position.