Calling Agent

Job Summary
We are looking for motivated and detail-oriented Banking Helpline Agents to join a reputable telecom company based in Lahore. In this full-time, on-site role, you will serve as the primary point of contact for customers seeking assistance with banking-related inquiries. Your main objective will be to deliver exceptional customer service by addressing questions, resolving issues, and ensuring a seamless experience. This position offers a competitive salary package along with performance-based incentives, making it an excellent opportunity for professionals aiming to advance their careers in customer service within the banking and telecom sectors.

Key Responsibilities
As a Banking Helpline Agent, you will be responsible for promptly answering incoming customer calls with professionalism and courtesy. You will handle a variety of customer concerns, including queries, complaints, and requests, by providing accurate information and practical solutions. Processing customer orders efficiently and verifying details to ensure accuracy will be part of your daily tasks. Additionally, you will manage payment transactions and update customer accounts with any relevant changes or new information. Maintaining detailed records and ensuring data integrity will be essential to support smooth operations and customer satisfaction.

Required Qualifications
Candidates must hold at least a Bachelor’s degree to be considered for this role. A minimum of six months’ experience working in the banking sector, specifically in a Customer Service Representative (CSR) capacity, is required. This experience should demonstrate your ability to handle customer interactions effectively and resolve issues in a timely manner. Since this is an on-site position, candidates must be able to work full-time in Lahore and commit to in-person attendance as part of their daily responsibilities.

Preferred Qualifications and Benefits
Experience with Easypaisa or JazzCash campaigns will be considered a strong advantage, as familiarity with these platforms aligns well with the company’s service offerings. The salary for this position ranges from Rs. 37,000 to Rs. 55,000 per month, with additional performance-based incentives that reward your contributions and dedication. This role presents a valuable opportunity to grow professionally within a well-established telecom company that values customer service excellence and employee development.

If you meet the qualifications and are eager to join a dynamic team where your skills will be recognized and rewarded, we encourage you to apply for this Banking Helpline Agent position. Your expertise will contribute to maintaining high standards of customer satisfaction and operational efficiency in a fast-paced environment.