Customer Service Representative (CSR)

Job Summary
We are looking for a committed and professional Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, assisting them with inquiries, concerns, and requests through multiple communication channels such as phone, email, and chat. Your main objective will be to deliver accurate information about our products, services, and company policies while ensuring a positive and seamless customer experience. You will be responsible for resolving complaints promptly and maintaining detailed records of all customer interactions to support ongoing service quality and accountability.

Key Responsibilities
- Respond to customer inquiries, issues, and requests efficiently and courteously via phone, email, and chat platforms.
- Provide clear, accurate, and up-to-date information about company products, services, and policies to help customers make informed decisions.
- Address and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and retention.
- Maintain thorough documentation of all customer interactions, including issues raised and resolutions provided, to ensure accurate record-keeping and follow-up.

Required Qualifications
- Minimum educational qualification of Intermediate level.
- Strong communication skills with the ability to handle customer inquiries professionally and efficiently.
- Excellent problem-solving abilities and attention to detail to identify issues and provide effective solutions.
- Basic familiarity with customer support tools and software is beneficial but not mandatory.

Preferred Qualifications and Benefits
- Previous experience in customer service or related roles is preferred but not essential, making this an excellent opportunity for freshers.
- This is a full-time, in-person position offering hands-on experience in a dynamic customer support environment.
- Monthly salary ranges between Rs 15,000 and Rs 20,000, reflecting the role’s entry-level nature and growth potential.

This position is ideal for individuals eager to develop their customer service skills within a supportive and structured setting. Whether you are starting your career or seeking to enhance your expertise in customer support, this role provides valuable experience and a platform for professional growth.