Trainee Technical Support (Fresh Graduate)

Sybrid Pvt Ltd The Lakson Group of Companies

巴基斯坦

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发布昨天 31 查看 Report Job

PKR. 32,000 - 32,000/Month

Job Summary
This internship offers a hands-on opportunity to develop expertise in troubleshooting internet connectivity issues, maintaining network infrastructure, and delivering high-quality technical support to both residential and business customers. The ideal candidate will have a strong foundation in networking concepts, excellent problem-solving abilities, and a commitment to outstanding customer service. Interns will gain practical experience diagnosing and resolving connectivity challenges while collaborating closely with customers to ensure seamless internet service performance.

Key Responsibilities
- Respond promptly and professionally to customer support tickets, phone inquiries, and emails related to internet service disruptions or technical issues.
- Diagnose and resolve connectivity problems involving a variety of devices, including routers, modems, fiber optic equipment, DSL, and wireless hardware.
- Utilize remote diagnostic tools and command-line interfaces to analyze network issues and implement solutions efficiently.
- Assist customers in setting up and configuring internet hardware and software to optimize their service experience.
- Maintain detailed and accurate documentation of customer interactions, troubleshooting steps, and resolutions provided.
- Monitor network performance metrics and service availability proactively, identifying and addressing outages or performance bottlenecks before they impact customers.
- Support the deployment, configuration, and maintenance of network infrastructure components such as switches, routers, and wireless access points.
- Ensure all work complies with established Service Level Agreements (SLAs) and adheres to company technical standards and best practices.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Networking, Electrical Engineering, Electronics, or a closely related discipline.
- Solid understanding of core networking protocols and concepts, including TCP/IP, DNS, DHCP, and routing protocols.
- Familiarity with various internet technologies such as fiber optics, DSL, cable internet, and wireless communication systems.
- Excellent verbal and written communication skills, with a strong customer service orientation.
- Ability to work effectively under pressure, managing multiple cases simultaneously while maintaining attention to detail.

Preferred Qualifications and Benefits
- Experience using networking and monitoring tools such as Wireshark, PRTG, or Nagios is highly desirable.
- This internship is an in-person role, providing direct exposure to real-world network environments.
- A monthly stipend ranging from Rs32,000 to Rs37,000 is offered, recognizing the value of your contribution and learning experience.

This internship is an excellent opportunity for individuals seeking to build a career in network troubleshooting and technical support. You will gain valuable practical experience within a dynamic and fast-paced technical setting, working alongside experienced professionals dedicated to delivering exceptional internet services.