Customer Service Representative

Job Summary
A well-established mobile company is currently seeking a skilled and experienced Customer Service Representative to join their dynamic team. This full-time, on-site role focuses on delivering exceptional customer support by efficiently managing inquiries and maintaining high service standards. The successful candidate will be responsible for ensuring customer satisfaction while adhering to company Key Performance Indicators (KPIs) and maintaining accurate records. This position offers a competitive salary package along with benefits in accordance with applicable labor laws, making it an excellent opportunity for professionals aiming to grow within the mobile industry.

Key Responsibilities
The Customer Service Representative will be tasked with managing and responding to customer inquiries promptly and professionally. Ensuring that all interactions meet the company’s quality standards is essential, which involves closely following established KPIs. The role also requires maintaining detailed and accurate reports of customer service activities to support operational transparency and continuous improvement. Additionally, the representative will utilize Microsoft Office applications, including Word, Excel, and Outlook, to assist with daily tasks and reporting requirements, ensuring efficient workflow and documentation.

Required Qualifications
Candidates must have proven experience in a customer service role, as freshers will not be considered for this position. Proficiency in Microsoft Office suite is mandatory, with a strong command of Word, Excel, and Outlook to handle reporting and communication tasks effectively. Excellent communication and interpersonal skills are essential to manage customer interactions with professionalism and empathy. The ideal candidate should demonstrate the ability to work well under pressure while maintaining a positive attitude and delivering consistent service quality.

Preferred Qualifications and Benefits
The company offers an attractive salary package ranging from Rs. 38,000 to Rs. 43,000 per month, reflecting the candidate’s experience and skills. Benefits are provided in full compliance with labor laws, ensuring a secure and supportive work environment. This role presents a valuable opportunity to work within a reputable organization known for its commitment to employee growth and a collaborative team atmosphere. Being an on-site position, it encourages direct engagement with customers and colleagues, fostering stronger relationships and better service outcomes.

This position is ideal for candidates who have a solid background in customer service within the mobile sector and are eager to contribute to a respected company while advancing their professional career. If you are a motivated individual with the required experience and skills, this role offers a promising path to develop your expertise in a thriving industry.