Lead Qualifier/Customer Support Officer (Chat based)

Job Summary
Trojan Limited is seeking a detail-oriented and articulate Lead Qualifier (Customer Support Officer, chat-based) to join our dynamic team. In this pivotal role, you will act as the first point of contact within our sales pipeline, tasked with identifying, assessing, and engaging potential clients. Your main objective will be to convert leads efficiently by delivering clear, professional written communication and providing timely responses. This ensures a smooth and positive experience for prospective customers, setting the stage for successful sales interactions.

Key Responsibilities
You will be responsible for qualifying incoming leads based on predefined criteria to ensure that only high-quality prospects move forward in the sales process. Communication with potential clients will primarily occur through email, chat, and various social media platforms, requiring you to compose well-structured and professional responses with an excellent command of English writing. Maintaining and updating lead records accurately and consistently is essential to keep the sales team informed and organized. Collaboration with the Sales team is crucial to ensure a seamless hand-off of warm leads, facilitating efficient follow-up and conversion. Additionally, you will be expected to adhere strictly to internal guidelines regarding response times and communication standards to maintain the company’s reputation for professionalism and responsiveness.

Required Qualifications
Candidates should possess at least an intermediate education level, with a Bachelor’s degree preferred. Exceptional English writing and comprehension skills are critical for success in this role, as effective written communication is the primary mode of interaction with leads. A strong attention to detail is necessary to accurately assess and qualify leads, while the ability to think quickly and adapt in dynamic situations will help manage the fast-paced nature of the role. Candidates must also demonstrate the capability to work independently, managing their time efficiently to meet response deadlines and maintain consistent communication flow.

Preferred Qualifications and Benefits
Previous experience in lead qualification, customer service, or sales will be considered an advantage, providing a solid foundation for understanding client needs and sales processes. Trojan Limited offers a competitive salary ranging from PKR 40,000 to 60,000, commensurate with skills and experience. The work environment is dynamic and growth-oriented, encouraging continuous professional development. There are clear opportunities for career advancement into Sales or Business Development roles for motivated individuals. To support your success, comprehensive training and ongoing assistance will be provided, ensuring you have the tools and knowledge needed to excel.

This is a full-time, in-person position that offers a competitive monthly salary. Join Trojan Limited and become part of a motivated team where your communication skills and attention to detail will play a direct role in driving our sales success and company growth.