Customer Services (ECommerce Store)

Job Summary
We are looking for a committed full-time professional to join our team based in Gulistan-e-Jauhar, Karachi. The successful candidate will be responsible for managing content posting and customer engagement across multiple e-commerce platforms. This role is crucial in strengthening our online presence, driving sales growth, and delivering outstanding customer support. The position is office-based, with working hours from 9:00 AM to 6:00 PM, and offers a competitive monthly salary between Rs30,000 and Rs40,000.

Key Responsibilities
The primary duties include managing content posting and actively responding to customer comments on various e-commerce platforms such as Facebook, Instagram, YouTube, Daraz, TikTok, and our company website. You will be expected to develop and implement effective marketing strategies that increase audience engagement and contribute to sales growth.

Order tracking and maintaining accurate reporting are essential to ensure timely delivery and high levels of customer satisfaction. Providing prompt chat support across all platforms is also a key part of the role, requiring quick resolution of customer inquiries and issues.

Additionally, you will analyze sales and customer service data to prepare detailed reports that support informed business decisions and continuous improvement.

Required Qualifications
Candidates must have proven experience in content management and customer interaction within e-commerce environments. A strong understanding of digital marketing strategies and their practical application is essential.

Excellent written and verbal communication skills are required to engage effectively with customers and maintain a positive brand image. The ability to multitask and manage time efficiently in a fast-paced setting is critical for success in this role.

Proficiency in using social media and e-commerce tools for content posting and customer support is also necessary to perform daily tasks effectively.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with a passion for e-commerce and digital marketing will thrive in this dynamic environment. This role offers the opportunity to make a direct impact on business growth and customer satisfaction, making it ideal for motivated and detail-oriented professionals.

The competitive salary package reflects the importance of this position within the company and provides a stable foundation for career development in the digital marketing and e-commerce sectors.

If you are enthusiastic about driving online engagement and delivering exceptional customer experiences, we encourage you to apply and become a valuable part of our team.