Strategic Business Operations Coordinator

Job Summary
TechBPO, a prominent digital marketing agency headquartered in Lahore, is actively seeking a committed Business Operations Coordinator to join its onsite team. This full-time role operates Monday through Friday from 6 PM to 3 AM PKT, aligning with US business hours to support seamless communication and operations. The position offers a competitive monthly salary ranging from PKR 80,000 to 120,000, complemented by commissions paid in US dollars based on lead generation. The successful candidate will be instrumental in bridging communication across departments, ensuring smooth campaign execution, and maintaining high client satisfaction levels within the US market.

Key Responsibilities
The Business Operations Coordinator will work closely with estimators, sales teams, the COO, and CEO to ensure bids are accurate and deadlines are consistently met. A critical part of the role involves leveraging CRM platforms such as HubSpot or Salesforce to convert raw data into actionable insights. This includes tracking conversion rates, monitoring the sales pipeline, and managing client interactions effectively. The coordinator will also be responsible for nurturing long-term client relationships through regular and professional follow-ups, ensuring clients remain engaged and satisfied. Additionally, the role requires identifying bottlenecks or inefficiencies within the estimation workflows and proposing process improvements that enhance overall operational efficiency.

Required Qualifications
Candidates must hold a Bachelor’s degree in Business Administration, Commerce, or a related discipline. Strong English communication skills are essential, both written and verbal, to craft professional emails and confidently manage client calls. A minimum of one year’s experience in coordination or sales support is required, preferably within BPO, construction, or estimation environments. Proficiency with CRM tools and a solid technical aptitude to maximize these platforms for productivity gains are necessary. Since the role involves working night shifts aligned with US business hours, candidates must demonstrate adaptability and the ability to maintain high energy levels during late hours. Reliable commuting options or plans to relocate to Lahore before joining are mandatory.

Preferred Qualifications and Benefits
Candidates with three or more years of experience in international business development will find this role particularly fitting. Exposure to US market strategies is highly advantageous, as the position offers clear pathways for career advancement into campaign leadership roles. TechBPO provides a competitive compensation package that includes health coverage, Provident Fund contributions, and performance-based bonuses tied directly to measurable outcomes. The company fosters a vibrant culture with annual retreats, skill-building workshops, and a supportive team environment that values dedication and hard work.

This opportunity is ideal for professionals eager to make a meaningful impact in a dynamic digital marketing agency while gaining valuable exposure to international business operations. If you are ready to elevate your career in a detail-oriented, client-focused role, TechBPO offers a rewarding and growth-oriented environment to thrive professionally.