CSR - Customer Service Representative

Job Summary
Diamond Super Market is looking for motivated and customer-focused individuals to join their team as Customer Service Representatives specializing in chat support. This full-time position is located in North Nazimabad (Sakhi Hassan), Karachi, with working hours from 1:00 PM to 9:00 PM. It presents a valuable opportunity for fresh graduates or candidates with up to one year of experience to enhance their skills in a professional and supportive environment. The role is ideal for those with strong communication skills who are passionate about delivering excellent customer service via chat platforms. Preference will be given to male candidates and those residing nearby.

Key Responsibilities
As a Customer Service Representative, you will be responsible for providing timely and effective support to customers through chat. Your main duties will include handling inquiries, addressing complaints, and managing customer feedback in a professional manner. Maintaining accurate records of all customer interactions is essential to ensure quality service. You will also collaborate closely with your team to uphold high standards of customer satisfaction and assist in resolving issues promptly to enhance the overall customer experience.

Required Qualifications
Candidates should have completed at least Intermediate education, with graduates strongly encouraged to apply. While 6 months to 1 year of relevant experience in customer service or chat support is preferred, fresh graduates with strong communication skills are welcome to apply. The ability to engage customers effectively and communicate clearly is critical for success in this role.

Preferred Qualifications and Benefits
Male candidates are especially encouraged to apply, and preference will be given to those living near the work location to ensure punctuality and ease of commute. This position offers a competitive monthly salary starting from Rs30,000.00. Working in an in-person setting allows for better team collaboration and professional growth opportunities within a dynamic retail environment. Diamond Super Market fosters a supportive workplace culture aimed at helping employees develop their careers in customer service.

This role is perfect for individuals eager to build a career in customer support and thrive in a fast-paced retail setting. Interested candidates should submit their applications online or send their resumes with the specified subject line for consideration. Join Diamond Super Market to become part of a dedicated team focused on delivering outstanding customer experiences.