Call Center Representative

STGlobal

گزشتہ کل شائع ہوئی 56 نے دیکھا Report Job

PKR. 45,000 - 45,000/Month

Job Summary
STG is actively seeking motivated and fluent English-speaking candidates for Customer Service Representative (CSR) roles within an international call center environment. These positions are open to both fresh graduates and experienced professionals. The company offers competitive monthly salaries ranging from Rs. 45,000 to Rs. 90,000, with performance bonuses that can reach up to Rs. 120,000. Employees will benefit from a supportive and friendly workplace culture, with regular opportunities for growth and salary increments every three months. Multiple shift options, including part-time and full-time schedules, are available to suit various preferences.

Key Responsibilities
As a Customer Service Representative, you will be responsible for managing both inbound and outbound international customer calls with professionalism and efficiency. Providing excellent customer service is essential, which includes addressing customer inquiries, resolving issues promptly, and ensuring overall customer satisfaction. Clear and effective communication in fluent English is a must, as you will be the primary point of contact for international clients. You will also be expected to follow company policies and procedures strictly while handling call center operations. Active participation in training sessions is required, with the expectation that you will apply the skills learned to your daily responsibilities.

Required Qualifications
Candidates must be fluent in English, demonstrating strong verbal communication skills to engage effectively with international customers. Good interpersonal skills are necessary to build rapport and handle diverse customer interactions. Flexibility to work in shifts, including night hours, is required to meet operational demands. Additionally, candidates should be willing and able to commit to a comprehensive 7-day training program provided by the company to ensure readiness for the role.

Preferred Qualifications and Benefits
While previous experience in an international call center is highly desirable, fresh candidates with the right attitude and skills are encouraged to apply. The role offers attractive performance-based bonuses, rewarding dedication and outstanding results with up to Rs. 120,000. Employees can expect regular opportunities for career growth, supported by salary increments every three months. The work environment is friendly and supportive, fostering both personal and professional development. Flexible shift timings are available to accommodate different lifestyles: part-time shifts run from 12:00 PM to 6:00 AM and 6:00 PM to 12:00 AM, while full-time shifts are scheduled from 7:00 PM to 4:00 AM and 9:00 PM to 6:00 AM.

This is a full-time, in-person position offering a competitive salary package and clear pathways for advancement. During the application process, candidates will be asked about their previous call center experience and to self-assess their English proficiency. If you meet the qualifications and are eager to join a dynamic, growth-oriented team, please prepare your resume for submission. STG looks forward to welcoming dedicated individuals ready to contribute to an international customer service operation.