Front Desk Officer

Job Summary
Hair Club (Pvt) Ltd., based in Islamabad, is seeking a friendly and well-organized Front Desk Officer to join our branch team. As the initial point of contact for patients, you will play a crucial role in fostering a welcoming environment and ensuring the smooth operation of front desk activities. Your contribution will be key to delivering an efficient and positive patient experience while supporting the overall functionality of the clinic.

Key Responsibilities
You will greet and welcome patients upon arrival, verify their appointments, and assist with the check-in process to maintain a steady and efficient patient flow. Managing the scheduling, confirmation, and coordination of patient appointments with doctors’ calendars will be essential to optimize clinic operations.

Promptly responding to patient inquiries through phone, email, or face-to-face interactions is a vital part of the role. You will provide clear, accurate information regarding services, policies, and procedures to ensure patients feel informed and comfortable.

Maintaining and updating patient records within the clinic management system is critical. You will ensure that all information is accurate, up-to-date, and handled with strict confidentiality.

Additionally, you will support various administrative tasks such as assisting with billing, verifying insurance details, and coordinating communication between internal departments and external healthcare providers to facilitate seamless clinic operations.

Required Qualifications
The ideal candidate will possess strong interpersonal and communication skills, enabling effective interaction with both patients and staff members. Excellent organizational skills are necessary to manage appointments efficiently and maintain precise records.

Proficiency in using clinic management software or similar digital systems is required to handle patient data and scheduling effectively. The ability to multitask while maintaining a high level of attention to detail is essential in this fast-paced environment.

A friendly and professional demeanor is important to create a positive and reassuring experience for patients visiting the clinic.

Preferred Qualifications and Benefits
Previous experience in a healthcare setting or front desk role will be considered an advantage, though not mandatory. This position offers an excellent opportunity for career growth in healthcare administration, supported by ongoing training and professional development.

You will become part of a dedicated team committed to delivering exceptional patient care within a supportive and collaborative work environment.

This is a full-time position based at our Islamabad branch, offering a competitive monthly salary ranging from Rs40,000 to Rs45,000.

Joining Hair Club means working with a reputable healthcare organization that values quality patient service and employee growth. If you are organized, approachable, and motivated to contribute positively to our clinic’s atmosphere, we encourage you to apply.