Operations Manager (Retail Grocery Store)

Job Summary
The Operations Manager will be responsible for overseeing the daily operations of a grocery store to ensure efficient, profitable, and customer-centric performance. This role requires managing staff, maintaining inventory accuracy, upholding cleanliness and safety standards, and driving overall operational excellence. The successful candidate will coordinate multiple departments, optimize store productivity, and foster a positive shopping environment that meets both business and customer expectations.

Key Responsibilities
The Operations Manager will oversee all aspects of store operations, including staffing, scheduling, inventory control, and merchandising. They will monitor store performance closely and collaborate with department heads—such as Produce, Dairy, Grocery, and Meat—to meet sales and profit objectives. Ensuring consistent, high-quality customer service is a priority, along with effectively resolving escalated customer concerns or complaints.

This role involves implementing and enforcing store policies, procedures, and safety standards to maintain a secure and compliant workplace. The manager will coordinate deliveries, stocking, and replenishment activities to keep shelves well-stocked and organized. Managing shrinkage, waste, and theft prevention initiatives is essential to minimize losses.

The Operations Manager will also train, mentor, and motivate staff to achieve performance goals and deliver excellent customer service. Regular audits of pricing, promotions, and signage will be conducted to ensure accuracy and compliance. Additionally, the manager will work closely with vendors and suppliers to maintain optimal inventory levels and ensure timely deliveries.

Analyzing sales reports and inventory data to optimize store performance and reduce operational costs will be a key part of the role. This comprehensive oversight ensures the store runs smoothly and profitably while maintaining a strong customer focus.

Required Qualifications
Candidates should hold a Master’s degree in Business, Retail Management, or a related field, or possess equivalent experience. A minimum of 5 to 8 years of experience in retail operations is required, preferably within grocery or supermarket environments. Strong leadership and team management skills, paired with excellent organizational abilities, are essential.

Effective communication and problem-solving skills are necessary to handle the dynamic challenges of store operations. Proficiency with POS systems and retail management software is expected. The candidate must be willing to work flexible hours, including weekends and holidays, to meet the demands of the retail schedule.

Preferred Qualifications and Benefits
Experience in grocery merchandising and category management is highly desirable. Knowledge of health and food safety standards will support compliance and quality assurance efforts. Familiarity with loss prevention strategies and tools is beneficial to minimize shrinkage.

The ideal candidate will lead by example, maintaining high standards of cleanliness and customer service throughout the store. This role offers the opportunity to lead a motivated grocery store team, drive operational success, and deliver exceptional customer experiences.

Job Type: Full-time
Salary: Rs50,000.00 - Rs60,000.00 per month
Work Location: On-site (in person)