Client Success Associate

Job Summary
We are looking for a dedicated professional to act as the primary liaison between our clients and the operations team. This role is crucial in managing all inbound and outbound communications, supporting provider enrollment and credentialing processes, and assisting clients with their healthcare portals. The successful candidate will build and maintain strong client relationships through proactive and timely communication, ensuring seamless day-to-day operations related to billing and patient information management.

Key Responsibilities
Serve as the main point of contact for clients and the operations team, handling both inbound client calls and outbound communications related to client files. Promptly respond to client emails and maintain a positive rapport through consistent, proactive engagement. Collaborate closely with provider data and credentialing teams to facilitate provider enrollment and re-credentialing efforts. Assist clients in navigating their health portals, providing necessary education to ensure effective use.

Collect and organize required data from front office staff using tools such as Excel sheets. Follow up on pending tasks from provider offices and update records promptly to maintain accuracy. Coordinate and arrange regular meetings—weekly, bi-weekly, or monthly—with front office teams to address outstanding work and operational issues. Manage daily operational challenges related to billing and patient information, ensuring smooth workflow.

Participate actively in training sessions to understand roles, responsibilities, and the use of training manuals and communication protocols. This ongoing learning will support continuous improvement in service delivery and operational efficiency.

Required Qualifications
Candidates must possess excellent spoken and written communication skills, with the ability to read and interpret documents accurately. A strong understanding of customer service principles and the importance of timely responses is essential. The candidate should hold a graduation degree or an equivalent qualification.

Proficiency in either US or UK English accent is required, along with at least one year of client-facing experience in the US market. Experience in the healthcare industry ranging from six months to one year is necessary. The role demands the ability to manage multiple tasks efficiently, meet deadlines consistently, and demonstrate a quick learning ability with a proactive and self-motivated approach.

Preferred Qualifications and Benefits
Preference will be given to candidates from the Hazara Division, KPK; however, applications from all regions across Pakistan are welcome.

We offer a competitive, market-leading salary complemented by a comprehensive benefits package. This includes provident fund contributions, EOBI, paid leaves, cash advances, and performance-based incentives. Additional allowances cover accommodation, outpatient department visits, travel expenses, night shifts, utilities, and technical support.

Employees benefit from annual salary increments, length-of-service awards, and participation in company events such as annual dinners and trips. Parental leave is also provided to support work-life balance.

This is a full-time, in-person position. Interested candidates should submit their applications by July 22, 2025.