E-commerce Product Research & Customer Support Associate (Amazon Specialist)

Job Summary
We are looking for a detail-oriented and analytical E-commerce Product Research & Customer Support Associate to join our team in Gulshan-e-Iqbal, Karachi. This is a full-time, on-site role with evening shift hours from 6:00 PM to 2:00 AM. The successful candidate will take on a dual responsibility: conducting in-depth product research to identify high-demand items for platforms like Amazon and Shopify, and providing exceptional customer support to ensure a seamless shopping experience. The monthly salary for this position ranges between PKR 40,000 and 45,000.

Key Responsibilities
The primary focus of this role is to perform comprehensive product research across major e-commerce platforms such as Amazon and Shopify. You will analyze market trends, competitor activity, and pricing strategies, with a particular emphasis on international markets including the US and UK. Utilizing specialized tools like Helium10, Jungle Scout, or similar software, you will identify winning products that have strong potential for profitability.

In addition to research, you will be responsible for sourcing and evaluating suppliers to assess product viability based on profit margins and market demand. This involves a careful balance of analytical skills and market insight to ensure the products selected align with business goals.

On the customer support side, you will provide timely and effective assistance to online shoppers, helping maintain a smooth and positive customer experience. Your role will be crucial in resolving queries and ensuring customer satisfaction, which directly impacts the reputation and success of our online store.

Required Qualifications
Candidates must have proven experience in product research specifically for Amazon and Shopify platforms. Proficiency with product research tools such as Helium10, Jungle Scout, or Data Dive is essential to effectively analyze and identify profitable products.

A strong understanding of international e-commerce trends and customer behavior is critical, especially in markets like the US and UK. Excellent English communication skills, both written and verbal, are required to interact professionally with customers and suppliers.

Advanced skills in Excel or Google Sheets are necessary for data analysis and reporting, enabling you to organize and present research findings clearly. The ideal candidate will be highly organized, responsible, and proactive, with the ability to work collaboratively within a team environment.

Preferred Qualifications and Benefits
We offer a competitive salary package that reflects your skills and experience. Joining our team means working alongside experienced professionals in the digital marketing industry, providing a dynamic and supportive work environment.

This role also presents valuable growth and learning opportunities, helping you advance your career in e-commerce and digital marketing. You will gain hands-on experience with cutting-edge tools and strategies that are shaping the future of online retail.

Additional Information
- Work Location: On-site in Gulshan-e-Iqbal, Karachi
- Shift Timing: 6:00 PM – 2:00 AM
- Job Type: Full-time
- Salary: PKR 40,000 – 45,000 per month

Applicants will be required to provide detailed information about their experience in international e-commerce markets and to self-assess their English language proficiency during the application process.

If you are passionate about e-commerce product research and customer support, and meet the qualifications outlined above, we encourage you to apply and become a valued member of Ad Snipper’s growing team.