Customer Support Executive

Job Summary
We are looking for a proactive and articulate Support Handling Executive to manage all incoming support communications for our websites. This role involves promptly addressing customer queries received via emails and website contact forms, ensuring a professional and timely response. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to work efficiently within a CRM system. Freshers with a keen willingness to learn and grow in the customer support domain are encouraged to apply.

Key Responsibilities
The Support Handling Executive will be responsible for monitoring and responding to support emails and inquiries submitted through the website’s “Contact Us” forms. You will utilize the GoHighLevel (GHL) CRM system to manage, track, and respond to support tickets and messages efficiently. It is essential to acknowledge and address all customer queries within the designated timeframe to maintain high service standards.

When technical or complex issues arise, you will escalate these to the relevant team members for resolution. Maintaining accurate records of all customer interactions and follow-up actions is critical to ensuring continuity and quality of support. Additionally, you will prepare daily or weekly reports summarizing support activities and highlighting any recurring customer concerns.

A continuous improvement mindset is important; therefore, you will be expected to recommend enhancements to the support process aimed at improving efficiency and customer satisfaction.

Required Qualifications
Candidates should have 1 to 2 years of experience in customer support, including handling inbound calls and international campaigns. Excellent written and verbal communication skills in English are essential to effectively engage with customers.

Strong attention to detail and the ability to multitask while staying organized under pressure are key attributes for success in this role. Experience with CRM systems is required, and familiarity with GoHighLevel is highly advantageous. You must be able to respond to customer queries in a professional, calm, and empathetic manner.

A proactive attitude, willingness to learn, and the ability to take ownership of responsibilities are crucial. You should be comfortable working independently as well as collaboratively within a team environment. Basic proficiency in email management, spreadsheets (Excel or Google Sheets), and reporting tools is also necessary.

Preferred Qualifications and Benefits
Candidates with at least one year of experience in outbound calling will be preferred. This role is based onsite at Gulberg 5, Lahore, with working hours from 2 PM to 11 PM. It is a full-time position offering a competitive salary range of Rs40,000 to Rs60,000 per month.

This position provides an excellent opportunity for individuals seeking to develop their careers in customer support within a dynamic and supportive environment. You will gain valuable experience working with international campaigns and advanced CRM tools, positioning you well for future growth in the field.

If you are a motivated individual with strong communication skills and a passion for customer service, we encourage you to apply and join our team.