Inbound Call Centre - Banking

Job Summary
Fulcrum Pvt. Ltd. is currently hiring Inbound Call Centre Representatives to join a leading banking client located on I.I. Chundrigar Road, Karachi. This full-time role involves managing inbound customer service calls with professionalism, ensuring customer satisfaction while strictly following company guidelines. The position requires working in rotational shifts across three different schedules, with an 8-hour workday. The monthly salary ranges from PKR 37,000 to 45,000, commensurate with experience.

Key Responsibilities
As an Inbound Call Centre Representative, you will be the first point of contact for customers calling the bank. Your primary responsibility is to answer incoming calls promptly and courteously, providing accurate information and resolving customer inquiries efficiently. Maintaining a high level of customer satisfaction through clear and professional communication is essential. You will be expected to document call details meticulously and adhere to established procedures consistently. Additionally, you will collaborate with team members to meet service targets and contribute to a positive work environment.

Required Qualifications
Candidates must possess a graduate degree along with a valid mark sheet. Strong communication skills in both Urdu and English are mandatory to effectively interact with a diverse customer base. Basic computer literacy is required to navigate call centre software and maintain records. The ability to work in rotational shifts is essential to meet the operational needs of the business. While fresh graduates are encouraged to apply, prior experience in a call centre environment is considered an advantage but is not compulsory.

Preferred Qualifications and Benefits
Although not explicitly stated, candidates with previous customer service or call centre experience may find this role more accessible. This opportunity provides a platform to join a reputable banking institution through Fulcrum Pvt. Ltd., offering competitive compensation and a structured, professional work environment. The position is based on-site, requiring physical presence at the Karachi office, which fosters direct engagement with the team and client.

This role is ideal for individuals seeking to build a career in customer service within the banking sector, offering valuable experience and growth potential. If you are a motivated graduate with strong communication skills and a customer-focused attitude, this position could be the perfect fit.