International Customer Service Representative

Job Summary
ABS International is seeking a dedicated International Customer Service Representative to join our team in Karachi. This full-time, on-site position involves working night shifts at our locations in Gulshan-e-Iqbal and Gulistan-e-Johar. We offer a competitive monthly salary ranging from PKR 45,000 to 50,000, with the potential to significantly increase your earnings through uncapped performance incentives, allowing total monthly compensation to reach up to PKR 200,000. Flexible night shift schedules are available to accommodate various preferences, making this an excellent opportunity for candidates looking for stability and growth in an international customer service environment.

Key Responsibilities
As an International Customer Service Representative, you will be responsible for managing both inbound and outbound communications with customers across multiple channels, including phone, email, and chat. Your role will involve providing accurate, timely, and professional responses to inquiries from international clients. Maintaining detailed and precise records of all customer interactions in the designated systems is essential to ensure seamless service continuity. You will also be expected to uphold high standards of service quality to enhance overall customer satisfaction and contribute positively to the company’s reputation.

Required Qualifications
Candidates must demonstrate excellent spoken and written English communication skills to effectively engage with international customers. Basic computer literacy is required, including proficiency in typing and navigating common software applications. Since this role operates during night hours, availability to work shifts such as 6:00 PM to 2:00 AM, 8:00 PM to 4:00 AM, or 10:00 PM to 6:00 AM (Pakistan Standard Time) is necessary. While prior customer service experience is preferred, it is not mandatory, as comprehensive training will be provided.

Preferred Qualifications and Benefits
This position offers a high earning potential through uncapped performance-based incentives, rewarding your dedication and effectiveness. ABS International is committed to supporting your professional growth by providing clear pathways for career advancement and internal promotions. You will join a supportive and inclusive work environment that values employee development and fosters a positive workplace culture. Additionally, we provide thorough paid training to equip you with the skills needed to succeed, making this role accessible even if you are new to the customer service field.

This opportunity is ideal for individuals seeking a reliable, full-time role with attractive compensation and career development prospects in an international setting. If you are motivated to work flexible night shifts and thrive in a growth-oriented organization, apply now to become part of the ABS International team.