Call Center Agent (Female) – E-commerce Key Account Manager

Job Summary
We are looking for a professional and customer-oriented Call Center Agent (Female) to manage key e-commerce accounts. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a seamless and positive shopping experience for our clients. This role demands excellent communication skills and the ability to thrive in a fast-paced environment while maintaining professionalism and empathy.

Key Responsibilities
The Call Center Agent will manage both inbound and outbound calls related to e-commerce customer support. This includes assisting customers with order tracking, processing returns and refunds, and addressing product-related questions. Handling customer complaints effectively and maintaining a positive attitude throughout interactions is essential.

Coordination with logistics and sales teams is required to ensure smooth order processing and timely resolution of issues. The agent will also be responsible for maintaining accurate and up-to-date records of all customer interactions using the company’s CRM system.

Additionally, the role involves identifying opportunities to upsell or cross-sell products when appropriate, contributing to business growth. Following up on customer feedback to help improve overall service quality is another important aspect of this position.

Required Qualifications
Candidates must possess excellent verbal and written communication skills to interact clearly and professionally with customers. Strong problem-solving abilities and patience are crucial for effectively addressing customer concerns and complaints.

Basic computer proficiency is required, including familiarity with MS Office applications and CRM tools to manage customer data efficiently. While prior experience in e-commerce customer support is advantageous, it is not mandatory, as training will be provided.

Preferred Qualifications and Benefits
This is a full-time, on-site position with working hours from 9 PM to 6 AM. The salary range for this role is Rs 60,000 to Rs 100,000 per month, reflecting the importance of the position and the skills required.

Joining our team means becoming part of a dynamic environment focused on delivering exceptional customer service within the e-commerce sector. We value dedication, customer focus, and a proactive approach to problem-solving. If you are committed to providing a seamless shopping experience and eager to contribute to a growing company, we encourage you to apply.

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This role offers a unique opportunity to develop your career in customer service while working closely with key stakeholders in the e-commerce industry. If you are motivated, detail-oriented, and ready to take on the challenges of a fast-paced call center environment, we look forward to receiving your application.