Manager Rider Communication

Job Summary
Join foodpanda, a leading brand within the Delivery Hero Group, operating across more than 70 countries worldwide. Headquartered in Berlin and publicly traded on the Frankfurt Stock Exchange, foodpanda is dedicated to providing fast, seamless, and exceptional delivery experiences to customers. We are currently looking for a creative and proactive Visual Designer to join our team. This role focuses on creating compelling visual content that strengthens our engagement with the rider community and supports internal communications. The ideal candidate will collaborate with various stakeholders to develop engaging designs and videos that effectively convey our brand values and messages.

Key Responsibilities
Design and produce visual content for both print and digital platforms that enhance foodpanda’s brand reputation and resonate with the rider community as well as diverse audiences. You will work closely with stakeholders to understand project goals, develop design briefs, prepare drafts, and present creative concepts. Building and maintaining strong relationships with riders through advanced CRM tools is an essential part of this role.

Utilize your strong visual communication skills to simplify complex ideas and data into clear, impactful imagery. You will create and layout materials for internal communications, collaborating with content specialists to finalize copy and deliver polished designs. Efficient organization and archiving of video and graphic assets will be required to maintain a well-structured content library.

Produce short videos that highlight, recap, and promote events and initiatives, editing content for social media platforms including YouTube, Facebook, Twitter, and Instagram. Managing workload priorities and timelines effectively, while seeking guidance when needed, is critical to success in this role.

Provide technical support for design and video production, troubleshooting issues as they arise. You will oversee rider communications to ensure all content maintains consistency in tone, style, quality, and brand messaging. Additionally, you will develop content plans to deliver targeted messages through appropriate channels, creating diverse content types such as articles, scripts, proposals, presentations, and blogs in English.

Required Qualifications
Candidates should have 2-3 years of professional experience in graphic design or visual communications. Excellent written and verbal communication skills in both English and Urdu are essential. A degree in communications, fine arts, graphic design, or a related field is preferred, though equivalent demonstrated experience in drawing and design will also be considered.

Proficiency in Adobe Creative Suite—particularly InDesign, Illustrator, Photoshop, Adobe Premiere—and Canva is required. Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines are necessary. A solid understanding of graphic design fundamentals, including typography, layouts, video editing, and web content constraints, is expected.

The ability to storyboard and effectively communicate ideas to team members is important. Candidates must have a keen eye for aesthetics and attention to detail, with a proven track record of delivering results efficiently and proactively. A self-starter attitude, comfortable working in a fast-paced, dynamic environment, along with creative problem-solving skills and an analytical mindset, are essential. Experience with content strategy and managing content calendars is also required.

Preferred Qualifications and Additional Information
We value a high degree of creativity to design and execute campaigns that actively engage the rider community. The ability to work independently while contributing innovative ideas is highly desirable. Candidates who thrive in a flexible, fast-paced environment focused on customer satisfaction and continuous innovation will excel in this role.

A strong commitment to delivering exceptional service and achieving ambitious targets is expected. If you are driven, creative, and eager to make a meaningful impact within a dynamic team, foodpanda offers an exciting opportunity to grow professionally while contributing to outstanding experiences for riders and customers worldwide. Join us and be part of our journey to redefine local delivery services.