发布 Apr 20, 2024 335 查看
Communication Skills: Effective communication is fundamental. CSRs must be able to clearly convey information and persuade potential customers, both in writing and verbally.
Customer Service Skills: CSRs should excel at customer interaction, understanding customer needs, and providing solutions or recommendations tailored to those needs.
Sales Skills: Knowledge of sales techniques and the ability to close sales are crucial. This includes skills like negotiation, persuasive speaking, and strategic planning.
Teamwork: Often, CSRs need to work closely with other team members in sales, marketing, and support departments to provide the best service to customers
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