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We are looking for Customer Support Representatives to join our team. As a Customer Support Representative, you will serve as the primary point of contact for our customers, providing excellent service to address inquiries, resolve issues, and enhance client satisfaction.
Key Responsibilities
- Respond to customer inquiries through email, phone, and other communication channels in a professional and timely manner.
- Address and resolve customer complaints, ensuring a high level of customer satisfaction.
- Maintain accurate records of customer interactions and update internal databases as required.
- Collaborate with team members to provide seamless support and ensure client needs are met.
- Assist customers in navigating our services and provide detailed explanations of company policies and offerings.
- Escalate complex issues to relevant departments and follow up to ensure resolution.
Requirements
Experience: Previous experience in customer service is preferred but not mandatory.
Skills:
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving abilities.
- Ability to multitask and manage time effectively.
- Proficiency in using CRM tools and other customer service software is a plus.
- Education: A Bachelor’s degree or equivalent is preferred.
- Availability: Flexibility to work shifts, including weekends and public holidays, if needed.
What We Offer
- Competitive salary and benefits.
- Opportunity to work in a fast-paced, innovative environment.
- Professional growth and training opportunities.
- Collaborative and supportive workplace culture.
Lead Incorporation
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