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Implementation of SOPs:
- Monitoring of SOP implementations and timelines of monthly visit reports of Area Executives.
- Correspondence with the site team for regular reports of Sales, and WSM, and to present a summary with analysis.
- Monitoring of CCTV cameras of COCO sites to observe adherence of customer services standards, HSE, and traffic management of Sites.
- Scrutiny of Monthly site expenses Petty cash, electricity bills, and other expenses approvals.
- Prepare and update existing SOPs from time to time to ensure effective controls.
Site Management & Monitoring:
- Work as a focal person to coordinate with Engineering, Finance, and Logistics for swift execution of required support to the Area team.
- Monthly review of COCO sales and prepare analysis.
- To update all NFR agreements renewals and monthly recovery of NFR rentals.
- Responsible for maintaining monthly payments by the company (institutions & landlord) for COCO sites (AGR, Operational Rentals, advertisement charges, Property Taxes) with coordination of finance.
- Obtaining approvals from Management for timely availability of site equipment.
- Monitor & report daily staff attendance of APL payroll staff at COCO sites.
- Maintenance of company assets and equipment, replacement or transfers to be properly recorded and tracked.
- Prepare a plan of promotional activities (Site Promotion/ Customer Service Day) in coordination with the Team.
- Monitor Area Incharges monthly touring and site inspection reports and present summary to COCO charge to drive results.
- To monitor staff attendance records with coordination of all charges
- Ensure monthly submission as consolidated attendance of 3rd party attendance
Operations Of COCO:
- Coordinate between the COCO team and Engineering to resolve day-to-day maintenance-related issues at the entire COCO network.
- Maintain good channels of communication for customer feedback,
- Review current ways of working and implementing improved processes and procedures where required.
- Monitoring of implementation of Company policies, rules, procedures, and standards at each COCO site.
- Assist with Cash insurance cover and to update the limits according to the cash insurance policy and timely intimation to the Finance department for insurance cover (extended holidays, new site addition, revision limit in case of sales enhancement).
- Focal Person of customer complaints, managing feedback and correspondence with customers & concerned departments for timely rectification of problems.
- Actively seek new ways of bringing business to the company and maximizing the Company's profit
工作详细内容
Leading Petroleum Company
A dynamic and progressive Petroleum Company, involved in Oil and Gas related activities, with a vision to be a trustworthy and leading organization for providing consistently high quality and environment friendly products and services in the market. The Company is highly committed to provide its employees with a safe, healthy, open work environment and treatment of all its employees with respect. The Company is an equal opportunity employer and offer conducive work environment, attractive compensation package and long term career opportunities for competent individuals.
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