We are looking for a Computer Technician for its London branch to diagnose and manage the repair process of faulty products from iPhones to MacBooks. Part of the role is also a customer-facing role so excellent interpersonal skills are also required.
- Experienced in a wide range of Hardware / Software issues including hardware & Software troubleshooting.
- PC & Laptop hardware fault finding & repairs.
- Apple Mac mobile devices and desktop/laptop Software fault finding & repairs
- Software and operating Systems support & installations, Windows, OS X, etc.
- Malware removal, Firewalls, security.
- Proficiency in Mobile Phone Repair and Maintenance would be a valuable additional skill for this role.
- Data recovery, password recovery.
- Proven ability in achieving Service Delivery/ Process Targets and presenting reports.
- An excellent team player with strong interpersonal, analytical, and problem solving skills.
- Enhanced customer service experience of more than 3 years developed by communicating efficiently with customers.
- Broad exposure to different technologies, software development/test practices, and industries.
You should have a good working knowledge of computers and Apple products and be prepared to learn about new models when they arrive. An ability to get on well with other team members and a positive attitude to work are essential.
Working hours are Monday - Friday 10 am to 6 pm
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