Join our team as a Call Center Agent in our Mars BPO Gulzar e Quaid Branch. You will be the first point of contact for our customers, providing excellent service and resolving inquiries efficiently.
Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously.
- Provide accurate information and assistance to customers regarding products/services.
- Resolve customer complaints or issues in a timely manner.
- Document all interactions and transactions accurately in the CRM system.
- Adhere to company policies and procedures at all times.
Qualifications:
- Strong communication skills, both verbal and written.
- Ability to multitask and work well under pressure.
- Good problem-solving abilities and attention to detail.
- Previous customer service experience preferred but not required.
- Willingness to work in rotating shifts, including evenings and weekends.
Additional Information:
- Comprehensive training provided.
- Competitive salary and performance-based incentives.
- Opportunity for career growth within the company.
pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p
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