QA Manager

MARS BPO

多个城市，巴基斯坦

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发布 Dec 06, 2024 342 查看 Report Job

PKR. 60,000 - 80,000/Month

Key Responsibilities:

Team Management: Lead and mentor QA analysts, set performance goals, and conduct evaluations.
Quality Monitoring: Audit customer interactions (calls, emails, chats) to ensure adherence to quality standards and client requirements.
Reporting & Analysis: Prepare performance reports, analyze trends, and identify areas for improvement.
Process Improvement: Collaborate with teams to optimize workflows and reduce service delivery errors.
Training Support: Assist in developing training materials and conduct calibration sessions with agents.
Compliance: Ensure adherence to industry standards, SLAs, and internal policies.

Required Skills & Qualifications:

Experience: 1+ years in quality assurance, 1+ years in a managerial role (BPO preferred).
Skills: Strong analytical skills, proficiency with QA tools (e.g., Verint, NICE), and Microsoft Office.
Leadership: Strong communication, team management, and problem-solving skills.

技能

Problem Analysis Skills Build Strong Team Analytics Skills Quality Control

工作详细内容

工作频道:

女性工作

全部职位:

6 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 拉瓦尔品, 巴基斯坦

性别:

女性

最低学历:

中级／A级

职位等级:

入门级

经验:

少于1年 - 1年

在之前申请:

Jan 01, 2025

发布日期:

Dec 06, 2024

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p