Quality Assurance Executive

MARS BPO

多个城市，巴基斯坦

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发布 Dec 06, 2024 395 查看 Report Job

PKR. 40,000 - 60,000/Month

Key Responsibilities:

Quality Audits: Monitor and evaluate customer interactions to ensure adherence to quality standards, client requirements, and best practices.
Feedback & Coaching: Provide constructive feedback to agents on performance and areas for improvement.
Reporting: Prepare daily/weekly/monthly quality reports and share findings with the QA Manager and operations team.
Process Improvement: Identify opportunities for process optimization and recommend improvements to enhance service quality and efficiency.
Training Support: Assist in training and calibration sessions to ensure consistency in evaluations and quality standards.
Compliance: Ensure adherence to company policies, client SLAs, and industry regulations.
Trend Analysis: Analyze performance trends to identify recurring issues and collaborate with teams to resolve them.

Required Skills & Qualifications:

Experience: 1 years in a QA or customer service role (BPO experience is a plus).
Skills: Strong attention to detail, excellent communication, and analytical skills.
Knowledge: Familiarity with customer service metrics

技能

Data Quality Control Quality Control Communication Skills

工作详细内容

全部职位:

6 发布

工作时间:

晚班

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 拉瓦尔品, 巴基斯坦

性别:

没有偏好

学历:

中级／A级只有

职位等级:

入门级

经验:

少于1年 - 1年

在之前申请:

Jan 01, 2025

发布日期:

Dec 06, 2024

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p