Team Lead Operations

We are seeking an experienced and dynamic Team Lead to manage and guide a team of customer service representatives. The ideal candidate should have a proven track record in team leadership, with excellent communication and organizational skills, and a dedication to mentoring and developing team members.

Key Responsibilities:

Leadership: Lead, inspire, and manage a team of customer service representatives, ensuring they meet daily, weekly, and monthly performance goals.
Performance Management: Continuously monitor team performance, provide constructive feedback, and implement strategies to enhance productivity and service quality.
Training & Development: Identify the training needs of the team, organize training sessions, and ensure ongoing development to meet industry standards.
Operational Efficiency: Oversee day-to-day operations, streamline processes, and ensure adherence to company protocols to maximize efficiency.
Conduct real-time monitoring of team performance to ensure adherence to SLAs and prompt resolution of operational issues.
Reporting: Compile and present detailed performance reports to senior management, highlighting successes, challenges, and areas for improvement.
Problem Solving: Proactively address and resolve any team issues or conflicts, ensuring a positive and productive work environment.
Compliance: Ensure the team adheres to all company policies, procedures, and quality standards.

Qualifications:

Experience: Minimum 2 years of experience as a Team Lead in a BPO or related field.
Skills: Strong leadership, communication, and interpersonal skills. Ability to manage multiple tasks and work effectively under pressure.
Technical Proficiency: Proficient in MS Office and CRM software.

Why Join Mars BPO?

Leadership Role: Take charge of a pivotal role in a thriving organization.
Professional Growth: Work in a fast-paced environment with ample opportunities for career advancement.
Comprehensive Benefits: Competitive salary and perks, including a drop-off service for female employees within a 10 KM radius.

技能

Team Management Skills Leadership Skills Communication Skills

工作详细内容

全部职位:

1 发布

工作时间:

晚班

工作类型:

全职/长期工

工作地址:

Civil Lines, 卡拉奇, 巴基斯坦

性别:

没有偏好

最低学历:

中级／A级

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

2年

在之前申请:

Jan 18, 2025

发布日期:

Dec 17, 2024

MARS BPO

· 51-100 员工 - 卡拉奇

关注

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p