Operations Manager - Practice Management

MedicallySMART

多个城市，巴基斯坦

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发布 d 天前 238 查看 Report Job

PKR. 70,000 - 125,000/Month

We are seeking a highly motivated and professional Operations Manager for our Practice Management division to lead and manage operations for our healthcare client(s). The ideal candidate will act as the key liaison between the practice, the management team, and the operational staff, ensuring smooth day-to-day functioning, high-quality client satisfaction, and effective team management. This position offers the opportunity to take ownership of operations, implement systems and procedures, and contribute directly to organizational growth.

Key Responsibilities:

Operational Leadership:

Manage and oversee daily operations of the doctor's practice, ensuring optimal team performance and client satisfaction.
Develop and implement systems, procedures, and protocols to streamline operations and achieve measurable results.
Monitor and ensure adherence to internal controls, compliance standards, and client-specific requirements.

Team Management:

Lead and supervise teams, manage absentees, appraisals, and performance evaluations.
Establish reporting structures and procedures for efficient communication and accountability.
Identify and address performance gaps or issues within the team with professional solutions.
Coordinate with higher management on HR-related matters.

Client Management:

Take ownership of client relationships, ensuring sustained satisfaction and long-term retention.
Handle client escalations and provide effective solutions for complex situations.
Prepare monthly analytics and reports on client performance, financial metrics, and special requests.

Problem-Solving & Process Improvement:

Analyze and resolve operational challenges to maintain efficiency and effectiveness.
Develop innovative solutions to enhance client service and team productivity.
Conduct regular audits to monitor team performance and reduce client issues.

Reporting & Communication:

Prepare and present detailed reports on practice management metrics, team performance, and client feedback.
Maintain fluent communication with clients, team members, and management in both verbal and written English.

Preferred Qualifications:

Bachelor's degree in Business Administration, Public Administration, Project Management, or a related field.
At least 3-5 years of experience in a managerial role, preferably in healthcare or a related field.
Proven ability to lead teams, implement systems, and manage client accounts.
Exceptional communication skills in English (both written and spoken).
Proficiency in problem-solving, decision-making, and strategic thinking.

Key Attributes:

Highly professional with a strong sense of responsibility and ownership.
Ability to work independently and manage multiple priorities effectively.
Strong interpersonal skills and a collaborative leadership style.
Results-oriented mindset with a focus on client satisfaction and team performance.

Salary & Benefits:

Salary range: PKR 75,000 – 120,000 (negotiable based on experience).
Annual performance-based bonuses linked to client retention and satisfaction.

If you are a proactive leader with the ability to manage teams and build strong client relationships while ensuring operational excellence, we invite you to join our team.