Sales Support Agent

In this role, you'll play a vital role in supporting our sales team and ensuring the smooth operation of our group travel bookings and to ensure FIT pricings are competitive in marketplace. You'll be responsible for interacting with trade partners, processing group demands, and providing exceptional customer service at Fly Dubai.

Collaborate effectively with the line manager and teammates to achieve team goals.
Assist the sales team in handling group inquiries and ensuring timely responses (within 24 hours) to trade partners via email and phone.
Process sales and trade group demands accurately and efficiently, ensuring timely delivery.
Work with the Revenue Management team to negotiate and obtain competitive quotes for group bookings.
Maintain and update data in various formats, sharing reports with the line manager on a weekly and monthly basis.
Conduct follow-ups on time limits, quotes, and name updates.
Analyse FIT fares compared to competitors and market trends, following a weekly schedule.
Utilize strong verbal and written communication skills to interact effectively with B2B, B2C clients, and team members.
Demonstrate exceptional time management and prioritization skills to handle multiple tasks efficiently and accurately.
Proficiently use Microsoft Office applications, particularly Excel, to create and submit daily group reports.
Provide comprehensive support to sales agents during sales activities.
Track and follow up on group bookings.
Address issues related to flydubai debit ID generation.
Generate and submit daily and monthly GIT reports for the sales team.
Follow up on group quotations with Revenue Management team for any negotiations.
Create progress reports within the department and suggest strategies for improvement.
Obtain OK to Board (OKTB) for all paper visas associated with GIT bookings.
Support the sales team with GDS and Weblink capping procedures.
Maintain close communication with trade partners to ensure smooth closure of GIT transactions
Participate in decision-making on day-to-day adjustments with Revenue Management and line management for both FIT and GIT bookings.
Follow up on group requests received from trade partners and track issuance with sales after PNR creation.
Implement and disseminate grid/policies and capping procedures for the Pakistan region.
Take responsibility for specific tasks assigned by management.
Collaborate closely with the Revenue Management teams for FIT fare adjustments.

Minimum Qualification:

University Degree or equivalent

Experience:

Minimum of 1-2 years of experience in a sales support role or a related field
Experience in the travel industry is a plus.

Knowledge / Skills:

Knowledge and understanding of GDS.

Additional Requirements:

Excellent communication and interpersonal skills, both written and verbal in English.
Strong analytical and problem-solving skills.
Ability to prioritize tasks, manage time effectively, and multitask in a fast-paced environment.
Proficiency in Microsoft Office Suite, particularly Excel.
Strong attention to detail and accuracy.
Ability to work independently and as part of a team.
A passion for the travel industry and excellent customer service.

Benefits:

Competitive salary and benefits package.
Opportunity to work in a fast-paced and dynamic environment
Career development opportunities within a growing airline.
Travel benefits and other airline industry perks - subject to company policy.

Skills:

Team work
Effective Communication
Personal Accountability & Commitment to achieve
Resilience and Flexibility (Can do attitude)

技能

MS Excel End to End Sales Close Attention to Detail Travel Tourism Knowledge Customer Success

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

入门级

经验:

1年 - 2年 (Customer service or Sales Role)

在之前申请:

Jan 08, 2025

发布日期:

Dec 27, 2024

MENZIES-RAS Pvt Ltd

· 2001-2500 员工 - 拉合尔

关注

Menzies-RAS (Pvt.) Ltd. is an ISO 9001:2015 & OHSAS 18001:2007 Certified Ground Handling Company, which right from its inception embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.