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Customer Support Representative

We are a rapidly growing Multinational distributor for electronic and industrial automation products of leading European brands. To expand our network, This is a fantastic opportunity to join a dynamic team in a role where you will be providing support to the team in all aspects of the tendering and business-winning activities.

Responsibilities:

Daily reporting to UAE and UK managers to ensure that your daily activity in line with company policy. Preparing Quotation, Purchase order processing & Following up with customer for technical support.
Choose the product for our online selling platform, prepare customer quotations, and follow for orders and deliveries.
Ensure customer service levels are maintained at each stage of the sales process.
Calling to assigned area to develop old clients and recruit new clients for business growth and development.
Provide telephone support to choose right products.
Support the technical team in additional areas where required.
Carry out general administration duties such as filling, logging calls, database administration etc.

Skills Required

Some of technical customer support background selling electronic & industrial products with 1-2 years minimum experience. Working with any call center will be preferable.
Strong communication interpersonal, influencing, and negotiation skills.
Ability to build relationships with clients quickly.
Ability to work with minimum or no supervision. Showing maturity and taking responsibility is a key skill.
Good Command of English (Both written and spoken).
Well presented and good dressing sense.

Other requirement:

Experience: 1 - 2 years in Technical Support / Customer Support / Call center

Education Basic: BS Electrical/Electronic Engineering / Diploma in electronics