Executive Card Production and Maintenance

Mobilink Bank

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What is Executive Card Production and Maintenance - MMBL?

This position is responsible for overseeing the smooth functioning of all operational activities related to issuance, delivery and maintenance of debit cards, ensuring a seamless and efficient operation. This role ensures the compliance with regulatory guidelines, internal policies, and industry standards while delivering excellent service to cardholders.

What Executive Card Production and Maintenance - MMBL does?

An Executive Debit Cards, will be responsible for overseeing the entire process of ATM card production, handline queries/complaints, coordinate with vendors, monitoring stock, ensuring quality, efficiency and compliance, duties will include:
Process applications for all debit cards branch & branchless by ensuring all required documentation.
Coordinate with card production vendors to ensure timely production.
Coordinate with courier for timely delivery of debit cards.
Handle customer all types of inquiries related to debit card issuance, delivery, activation and transactions.
Resolve customer complaints and issues promptly and professionally related to debit cards.
Provide detailed information and assistance regarding card features, benefits and usage.
Prepare reports on debit card performance and operational efficiency.
Ensure compliance with bank policies, procedures and regulatory requirements.
Stay updated on industry trends and regulatory changes related to debit card operations.
Work closely with the branch & branchless banking teams, customer service and other relevant departments to streamline card operations.
Coordinate with external vendors and service providers for card production and related services.
Initiatives aimed at improving card services, customer experience & operational efficiency.
Monitoring of stock report and restocking of cards as per business plan.
To complete the additional task, assign by Line Manager in routine or time to time basis.

What are we looking for and what does it require to be Executive Card Production and Maintenance - MMBL?

1. Educational Background
Minimum bachelor s in banking, business administration, or a related field, preferably Master degree from HEC recognized institute or reputed foreign university.
2. Skills
Strong knowledge of PSD Regulations and Local and international card schemes.
Proficiency in card management software and banking systems.
Having Proficient Knowledge in MS Word, MS Excel, MS Office, MS Access & PowerPoint.
Analytical skills to detect fraud and resolve transaction issues.
Should have problem-solving skills.
3. Experience
Having at least 4 years of experience and at least 1 year of experience in ADC Operations.

工作详细内容

全部职位:

1 发布

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

经验:

不重要

在之前申请:

Feb 11, 2025

发布日期:

Feb 03, 2025

Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.