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Client Services Executive

Who are we? Our mission is to change the way homes are being marketed for sale and rental and create raving fans by providing a personal approach to buying, selling and letting homes. Our mission is to be recognised and celebrated in our neighborhood as the property expert, whatever it takes. We constantly improve and add value, grow as a team with integrity, passion and abundance. Our values are all about family, health, contribution, owning it, stepping up and growth.

This position is part listings coordinator, part leasing coordinator as well as assisting the property management team.

A highly successful candidate in this role will have 2 years of experience in the customer service sector taking our current systems and processes and actively working to improve them and maximize their effectiveness. Knowledge as a real estate Virtual assistant is preferred but not essential.

Your job will entail but not limited to:

Answering enquires
Booking in viewings
Progressing tenancies
Booking in certificates and contractors
Handling landlord and tenant enquires
Any other duties deemed necessary to support Lettings & property management activities

UK Working Time Zone

We are based in London at 0 GMT and proposed hours 8am - 5pm with some flexibility if required.

Skills and experience:

People oriented
Attention to detail and meticulous Is a must
Two years of excellence in providing outstanding customer service as a VA
Effective written and verbal communication skills
Confidence in handling difficult conversations
Experienced in dispute resolution and problem-solving
Previous Transaction/ Listing/ leasing coordination experience is preferred but not required
Excellent organizational skills
*Excellent knowledge of Google Sheets, Google Calendar, Google Docs, Excel, CRM, and project management tools

Full Time

Proposed Compensation $5 per hour or more based on experience
Full time 9 hrs a day (with 1 hour unpaid lunch Break)
8am-5pm GMT zone (some flexibility may be considered )

You will be supported with:

Holiday allowance
Team to support you
Paid training (The director believes in investing in the team)
Coaching and mentoring from some of the most successful people in the industry
Autonomy to take the role to the next level

Important:

We are reviewing only applications with the above attachments.
If selected for an interview, you will be contacted within 5 working days.
Not hearing from us within this period means you have not been shortlisted.
Please be aware that references will be mandatory before the final interview stage.