Call Center Executive - Recovery

A Call Centre Executive Recovery in a typically works within the collections or customer service departments of organizations, primarily focusing on recovering outstanding debts or managing delinquent accounts. The job description for this role involves a variety of tasks centered around communication, negotiation, and problem-solving.

Key Responsibilities:

Debt Collection and Recovery:

Contacting customers to remind them of overdue payments.
Negotiating payment plans, settlements, or extensions with customers.
Ensuring the timely recovery of funds while maintaining a positive customer experience.
Handling collections of both small and large amounts.

Customer Communication:

Answering calls and responding to customer inquiries related to account status, payments, and balances.
Using clear and empathetic communication to explain terms, conditions, and payment options.
Sending follow-up emails or letters to ensure customers are aware of their payment obligations.

Problem Resolution:

Identifying and resolving disputes related to outstanding balances, billing errors, or payment processing.
Escalating unresolved or complex issues to senior management or the appropriate department.

Account Management:

Maintaining accurate records of customer interactions, payment schedules, and follow-ups.
Updating account information in the CRM or relevant systems.
Monitoring accounts for any changes in payment behavior or status.

Reporting and Documentation:

Generating reports on recovery progress, including amounts recovered, accounts overdue, and payment histories.
Providing feedback to management about recurring customer issues or challenges in recovery efforts.

Compliance and Policies:

Ensuring compliance with legal and company policies while attempting to recover debts.
Staying informed about relevant laws, regulations, and best practices for debt recovery.

Customer Retention:

Maintaining a customer-friendly approach to ensure the retention of customers while resolving financial issues.
Offering solutions or alternatives that are beneficial for both the customer and the company.

Skills and Qualifications:

Communication Skills: Ability to communicate clearly and persuasively over the phone, by email, or in person.
Negotiation Skills: Proficiency in negotiating payment plans and settlements with customers.
Problem-Solving Abilities: Ability to identify issues quickly and offer effective solutions.
Time Management: Effectively managing a large number of accounts and maintaining appropriate follow-up schedules.
Attention to Detail: Accuracy in documenting customer interactions and processing payments.
Knowledge of Financial Products: Understanding of credit, loans, and payment processing systems.

Education and Experience:

Educational Requirements: Minimum Graduation. A degree in business, finance, or a related field can be an advantage.
Experience: Prior experience in customer service, collections, or financial services in Real Estate is preferred.
Technical Skills: Familiarity with CRM software, collections tools, and other call Centre technologies.

Key Performance Indicators (KPIs):

Debt Recovery Rate: Percentage of debts successfully recovered.
Customer Satisfaction: Maintaining positive relationships with customers during the recovery process.
Call Handling Time: Efficiency in managing calls while ensuring thorough service.
Follow-up Rate: Ensuring timely follow-up actions on outstanding cases.

技能

Credit Collection Recovery Client Dealing Communication Skills

工作详细内容

工作频道:

女性工作

全部职位:

3 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

拉合尔, 巴基斯坦

性别:

女性

年龄:

25 - 45 年

最低学历:

学士

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

3年

在之前申请:

Jan 20, 2025

发布日期:

Dec 19, 2024

Omega Group

· 301-600 员工 - 拉合尔

关注

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