Customer Support Representative

The Customer Support Representative plays a crucial role in ensuring customer satisfaction through efficient communication and problem-solving. This position involves managing high-volume inbound customer calls while providing prompt and professional assistance. The ideal candidate possesses a strong customer-centric mindset, enabling them to effectively handle inquiries related to vehicle ownership, M-Tag cancellation, and other customer concerns. As part of One Network, the representative is responsible for compiling daily reports, maintaining accurate records, and resolving system-generated issues. The commitment to exceed customer expectations is paramount, and the representative must exhibit exemplary communication skills while multitasking in a fast-paced environment. Although this role does not involve team management, it is essential for candidates to work collaboratively with colleagues to deliver exceptional service and foster a positive experience for customers.

Responsibilities

Efficiently manage high-volume inbound calls, providing professional customer assistance and support.
Address and resolve customer inquiries regarding vehicle ownership changes and M-Tag registrations or cancellations.
Compile and maintain daily reports documenting customer complaints, ensuring all issues are tracked for follow-up.
Organize and maintain detailed records of all customer interactions, generating insightful weekly and monthly reports.
Provide accurate information and effective solutions to customer queries, striving to exceed customer expectations.
Proactively resolve system-generated complaints, including issues like 'Wrong Entry Points' and 'Double Deductions', ensuring seamless service delivery.
Utilize strong communication skills to interact professionally with customers across various platforms including phone, email, and social media.
Demonstrate problem-solving skills to analyze customer issues, identify root causes, and suggest effective solutions within stipulated timeframes.
Practice excellent organizational skills to handle multiple tasks while maintaining precise records of all customer complaints and interactions.
Confidently use MS Office applications, specifically Word and Excel, to perform documentation and reporting tasks efficiently.
Foster a genuine passion for helping customers by listening actively and resolving issues in a timely and satisfactory manner.