Call Center Representative

Pakistan Revenue Automation (Pvt) Ltd

اسلام آباد ، پاکستان

درخواست بھیجیں

مئی ۱۴, ۲۰۲۵ شائع ہوئی 456 نے دیکھا Report Job

The Call Center Representative is responsible for providing exceptional customer service to taxpayers by handling inbound calls, responding to emails, and assisting with issues related to filing Income Tax, Sales Tax, and FED returns. This role is crucial for maintaining effective communication between taxpayers and the Federal Board of Revenue (FBR).

Key Responsibilities:

Handle Inbound Calls: Receive and manage inbound calls from taxpayers, addressing their queries and concerns efficiently.
Tax Filing Assistance: Guide taxpayers on the procedures for filing Income Tax, Sales Tax, and Federal Excise Duty (FED) returns.
Portal Support: Assist taxpayers with issues related to IRIS and eFBR portals, including account access, form submission, and technical troubleshooting.
Complaint Logging: Record taxpayer complaints over the phone, ensuring accurate details are captured for resolution.
General Guidance: Provide accurate and up-to-date information to taxpayers regarding various Standard Operating Procedures (SOPs) and guidelines issued by FBR.
Email Management: Respond promptly to emails sent to the FBR Helpline, providing clear and precise solutions to taxpayer queries.
Documentation: Maintain detailed records of interactions with taxpayers, ensuring all information is logged in the system accurately.
Compliance: Adhere to FBR’s communication protocols, data protection policies, and ethical guidelines.
Team Collaboration: Coordinate with team members and supervisors to resolve complex taxpayer issues.
Other Duties: Perform any other tasks assigned by the management.

Qualifications and Skills:

Education: Minimum Bachelor’s Degree.
Experience: Prior experience in a call center or customer support role is an asset.
Communication Skills: Excellent verbal and written communication skills in Urdu and English.
Technical Proficiency: Familiarity with IRIS, eFBR portals, and basic computer applications (MS Office).
Customer Service Skills: Strong problem-solving abilities and a customer-focused approach.

مہارتیں

Call Handling Customer Satisfaction Management Communication Skills

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

معاہدہ

محکمہ:

Software Development

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

عمر:

18 - 50 سال

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Minimum Bachelor’s Degree from reputed and HEC recognized University

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

1 سال (Related experience shall be preferred.)

اس سے پہلے درخواست دیجیۓ:

جون ۲٦, ۲۰۲۵

تاریخِ اِشاعت:

مئی ۱۴, ۲۰۲۵

Pakistan Revenue Automation (Pvt) Ltd

انفارمیشن ٹیکنالوجی · 1001-1500 ملازمین - اسلام آباد

پیروی کریں

Pakistan Revenue Automation (Pvt.) Ltd. (acronym – PRAL) has extensive experience of working with federal and provincial tax and revenue agencies to provide wide variety of tax and revenue collection solutions. Since its incorporation in June, 1994, PRAL has been involved in the development of wide array of tax and revenue related solutions pertaining to Income Tax, General Sales Tax, Federal Excise, Customs, Capital Value Tax, Provincial Sales Tax & Services. etc. Over more than two decades of services, PRAL has gained valuable experience of increasing efficiency and efficacy of tax and revenue agencies through use of latest Information and Communication Technologies with Business Process Improvement / Re-engineering. PRAL has also proven its expertise in the areas of software development, project management, technical advisory and consulting services, managing data centers, large databases management, network administration, software implementations, trainings and data entry services. This wide spectrum of services offered by PRAL facilitates our valued customers looking for One-Stop Shop solutions from conceptualization to post-implementation operations. The essence of PRAL’s business strategy is to develop sustainable partnerships with its customers thus acting as a catalyst in transforming and adapting its IT solutions and integrating these to the “New Wave of Technological Innovations” to meet the global requirements of tax and revenue agencies.