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概要
Dear Hiring Manager,
In my 11 years of expertise, I helped companies successfully achieved a remarkable 27% cost savings and an impressive 95% customer satisfaction rate through the implementation of hassle-free operations and data-driven initiatives.
Using a customer-centric approach, I've continuously exceeded KPIs, optimized pricing, proven proficiency in budgeting, costing, and profit and loss management, and followed global best supply chain, warehouse and logistics practices.
I helped companies growing across various domains,
- Successful handling of 1,000+ monthly logistics deliveries
- Efficient management of a 100,000 sq ft warehouse,
- Supervised fleet of over 200 vehicles
- Established strong relationships with more than 55 transportation vendors.
- Key Accounts Management & Customer Success Management of over 50+ Top-Tier Customers.
I am actively seeking opportunities in the areas of Supply Chain, Warehousing, Logistics, Key Accounts & Customer Success Management.
Please find attached my resume for your review. I am available for a call or a video conference/interview at your convenience.
Best Regards,
Yaseen Ayoub
项目
工作经历
Manager Supply Chain, Logistics and Customer Service
· Lead and optimize end-to-end supply chain, warehouse, and logistics operations, ensuring efficiency, safety, and timely delivery while fostering a high-performance team environment.
· Leading a 55-member cross-functional team in South Region.
· Developed and nurtured key accounts relationships, contributing to a 10% increase in revenue from top clients.
· Executing logistics and warehouse projects swiftly, resulting in a 20% increase in customer satisfaction.
· Spearheaded the integration of advanced logistics software, resulting in a 15% increase in on-time deliveries.
· Managing a separate 15-member supply chain team for the launch of products and an e-commerce platform in GCC.
· Revamped operations, reducing delivery times by 15% and optimizing vendors, resulting in a 15% decrease in costs.
Implemented warehouse operations and management improvements, resulting in a 15% improvement in operations.
Manager Warehouse, Logistics and Customer Success
· Managed 100,000 sq ft warehouse and logistics for Pepsi and Reon Energy with the team of 50+ individuals.
· Fostered strong transportation partner relationships, reducing logistics costs by 5%.
· Directed key accounts reviews, boosting customer experience, and driving 10% revenue growth.
Cultivated strong customer relationships, initiated 200 customer surveys, achieving a 4/5 NPS customer success score.
Commercial & Logistics Manager
· Led PK South Region, ensuring smooth logistics operations and customer development.
· Applied corrective action plans based on audit findings, leading to 10% process enhancements and improved efficiency.
Reduced data errors by 10% through process improvements and training.
Logistics Lead (Key Accounts - Project Mercury)
· Implemented eco-driving practices, results in a 10% reduction in fuel consumption across the 190-truck fleet, saving Rs 12 million annually.
· Optimized transportation routes, increasing shipping revenue by 15%.
· Streamlined invoicing processes, reducing billing cycle times by 20%.
· Improved shipping lead times from 6 to 4 days, enhanced by a 30% improvement.
Assistant Manager Logistics (Key Accounts - Project E2E Supply Chain)
· Introduced e-procurement solutions, reducing manual processes by 30%.
· Driven initiatives to develop custom billing modules, improving overall functionality.
· Elevated average response time to key account inquiries by 30%.
· Carried out regular partner evaluations, ensuring a 90% satisfaction rate.
· Led teams in consistently exceeding departmental KPIs by 15%.
