Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.

Meet and exceed bookings and revenue targets.

Set inbound / outbound appointments and pipeline targets and ensure consistent execution.

Drive hiring strategy and capacity planning in Lahore, Pakistan.

Execute KPIs and other operating metrics to assess team effectiveness.

Ensure consistent execution of end-to-end sales playbook, and work closely with sales operations to align CRM process.

Execute sales management training and coaching programs to ensure consistency and effectiveness across the organization.

Teach and measure your sales team key responsibilities which include prospecting, qualifying, selling and closing new business to existing and net new customers.

Achieve / exceed quota targets on a monthly, quarterly, annual basis.

Pipeline planning - Follow a disciplined approach to maintaining a pipeline. Keep pipeline current.

Be proficient in and bring all KeepTruckin offers to bear on sales pursuits including ELD, Dashcam and new products.

Lead your team to advance and close sales opportunities.

Leverage your team to support all KeepTruckin marketing promotions.

Build and share best practice sales and negotiation skills.

Sell KeepTruckin s value and benefits.

Mentor Account Executives

Evaluate reports performed by PCI approved security companies including

PCI DSS Reports on Compliance (ROC), Approved Scanning Vendor (ASV)

Scan Reports.

Document and present QA findings to leadership and the PCI Security Standards

Council

Provide status reports for consistent findings and proposed solutions

Interact with QA, Operation and security professionals to confirm findings

and resolve misunderstandings resulting from the review

Work in a team environment to analyze the QA test process and help develop

procedural strategies for reviewing reports and services