IT Technical Support Engineer @ Eplanet Global Pakistan
   Backup & restore     User management using Microsoft Azure AD    IT Infrastructure monitoring with RMM    Patch management     Synology NAS   M365 administration (Exchange, SharePoint, Intune, Entra ID, Security & Compliance)    Cloud platforms AWS & Azure    Using Ticketing Tool Autotask for opening

Front Office Engineer RAN/MW Transmission in Huawei STC MNOC (Feb 2015-July 2020)
 
 
  Responsible for Technical support and problem resolution   Responsible for establishing O&M routines for routine maintenance, preventative maintenance,  
complaint handling and technical documentation handling and work plan   Responsible for analyzing the faults and performance report   Responsible for on-job training   Responsible for preparing and attending Monthly report   Responsible for coordinating System changes   Responsible for providing senior technical support   Responsible for Metro System maintenance and repair   Responsible for technical Support   Responsible for routine maintenance, preventative maintenance, complaint handling
• Remote troubleshooting and commission for all Huawei 2G, Node B, LTE sites. • Follow up on scheduled MDTs activity related to network. • Coordination with other stakeholders and update ticket status in RTTS tool. • Guide multiple engineers and teams to provide quick troubleshooting. • Awareness on all Huawei BTS and OSS softwares. • Having Experience to apply MDTs on STC CM Portal.
• Configure needed resources for Service Provisioning.  • Act as interface with other technical departments like RAN core planning, integration etc. and representing customer in various technical meetings as and when requested. • Participate and attend key event assurance activities as Hajj Ramadan.  • Network resource utilization monitoring.  • Support FLM team for new and difficult services configuration. • Interfacing with TAC support.
• Hands on Experience for Huawei Automation Tool OWS (Operation Web Services).
Transmission with multiple vendors (Huawei, NEC & Alcatel). Planning and designing of the new Microwave links O&M and KPI reporting of whole Microwave network Experience of working on SDH/PDH/XPIC & IP radios of NEC & Huawei RTN. Experience of commissioning & Integration on iPasolink(NEC) & Huawei RTN. Experience in BER Testing,NMS Visibility & Cross Connection,VSWR. Experience of ZTE SDR Installation & Commisioning. Has worked on multiple roll-out & TK projects. Has experience of LOS, TSS & RAN Surveys. Good knowledge of Map Info & Path Loss 4. Experience of MW testing for both GSM. Experienced in deploying MW links of various redundancy and diversity.
• Integration, Commissioning &Troubleshooting of Huawei Microwave Links RTN600, 900,300 Series. • Preform MW Up gradation activities and Traffic shifting activities from other vendor links to Huawei Links. • Provide on call support to Huawei & Sub con teams also power teams for E&M VLAN configuration. ` • Supervising and monitoring the CWO E2E testing as per plan for new integration sites and also configure the DCN VLANs for MW visibility  • Upload the GNEs, NEs on U2000 and make sure the FON node visibility and its dependent sites • To configure the Ethernet E-LAN Services at Huawei RTN according to the network plan, also configuring the LAG, PLA for XPIC links • Configuring the LAG, QoS, Link name/MW interface as per given plan and verifying the Ethernet services configurations • Rectify the alarms and troubleshooting the problematic MW links for acceptance.  • Monitoring and supervising the MDTs as well providing the technical support to field team during MDT and after completion the MDT close the MDT number from STC NOC