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概要
I have 2.5 years of experience as a customer relations officer at Telenor microfinance bank(Easypaisa). I am calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
项目
工作经历
Customer Service Representative
Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
Handling customer complaints and resolving issues promptly.
To ensure customer satisfaction and to resolve any customer inquiries, complaints, or issues.
CX Representative Inbound
Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
Providing feedback to improve customer satisfaction and company performance.
To ensure customer satisfaction and to resolve any customer inquiries, complaints, or issues.
Providing accurate product or service information to customers.
Handling customer complaints and resolving issues promptly.
Customer service officer
Handling customer complaints and resolving issues promptly.Escalating customer issues to supervisors or managers when necessary.Providing accurate product or service information to customers.Continuously learning about products or services and staying up-to-date on company policies and procedures.To ensure customer satisfaction and to resolve any customer inquiries, complaints, or issues.
