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概要
I'm looking for a job that will enable me to creatively showcase talents, all the while challenging me to adapt new skills and practices, needed to advance within my chosen career path. Having Proven academic and curricular achievements, and the right technical and soft skills which someone required to propel the organization achieving its goals and objectives.
项目
工作经历
Chat Support Executive
Providing resolution regarding customer's queries on different Social
Media channels, Facebook Messenger, Play-store and in-App live chat.
Customer Support Executive
Worked as a Customer Support Executive in Easypaisa project.
Provided end to end resolution to the customers and closed the
resolution loop for better customer experience.
Social Media Officer & Reporting Analyst
Responsible for coordinating client's escalations and social media
queries with different departments. Reporting Analysis of whole nonvoice Careem project including analysis of credit posting, Credit/Debit transactions, Corporate customer's refund.
Team Lead
Worked as a Team lead in Abacus Consulting in Careem project to
ensure a positive experience for the customer by coaching and
managing other team members. Execution of daily operations by
overseeing staff training, team building exercises and performance
reviews.
Email Support Agent
Worked as Email Support executive in Careem project. Deal with
customer's concern via Email channel and provided end to end
resolution regarding customer's queries. Hands on experience on Zendesk.
