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概要
As a Customer Success Manager and Sales Specialist, my focus is on building and maintaining strong relationships with customers. I strive to ensure that their experience with our company is positive and that their needs are met.
In my role as a Customer Success Manager, I am responsible for working with customers to understand their goals and help them achieve success with our products or services. I collaborate closely with other teams, such as product and support, to ensure that customers have the resources they need to be successful. I also work to identify opportunities for upselling or cross-selling our products to existing customers.
As a Sales Specialist, my goal is to help grow the business by identifying and pursuing new sales opportunities. I research potential customers and develop strategies to engage with them, whether that’s through cold-calling, email outreach, or networking events. I work closely with prospects to understand their needs and provide solutions that meet their requirements.
项目
工作经历
Customer Success Manager
Successfully cultivated and nurtured relationships with a diverse portfolio of global clients, resulting in increased client satisfaction and retention.
Exceeded client expectations by consistently providing exceptional customer service and support, ensuring prompt resolution of issues and addressing feedback in a timely manner.
Demonstrated strong communication skills by effectively facilitating the flow of information between clients and technical teams, ensuring clear understanding of requirements and addressing client concerns promptly.
Led project delivery efforts, including scoping, planning, and tracking progress against timelines, resulting in on-time and within-budget completion of projects.
Maintained high standards of quality and excellence by conducting regular quality assurance cycles, ensuring deliverables met or exceeded client expectations.
Proactively engaged with clients through weekly stand-ups and sprints, fostering open communication, and addressing questions or concerns promptly to maintain a high level of client satisfaction.
Identified upselling and cross-selling opportunities, leveraging strong product knowledge and understanding of client needs to drive revenue growth.
Provided exceptional support and assistance during the client support period, ensuring timely resolution of queries and issues to maintain client trust and satisfaction.
Manage the Projects in Agile and Waterfall methodology
Sales & Marketing Manager
Educated clients on Japanese domestic model cars and provided exceptional service.
Successfully facilitated car sales by leveraging my knowledge and expertise.
Engaged with a diverse clientele from various parts of the world, including Europe and the UK.
Demonstrated a passion for Japanese domestic model cars and shared this enthusiasm with customers.
Maintained high l
Senior Sales Officer
Achieved sales targets by effectively selling subscription plans to domestic customers.
Assisted SMEs in establishing B2B platforms on Alibaba.com, facilitating global exports and business expansion.
Guided SMEs in listing products on online stores, increasing visibility and driving sales.
Set up impressive showcases to enhance product presentation and customer engagement.
Handled inquiries with precision, maintaining a high conversion rate and securing profitable deals.
Utilized industry and market knowledge to offer tailored solutions, driving client satisfaction and business growth.
Sales Executive
Accomplished Sales Executive adept at selling Direct TV and AT&T packages, delivering persuasive communication to educate customers about product benefits.
Consistently exceeded monthly sales goals and quotas, collaborating with team members and managers to develop effective sales strategies for increased revenue and market share.
Maintained up-to-date knowledge of Direct TV and AT&T products, services, promotions, and pricing to ensure informed customer interactions.
Provided exceptional customer service by promptly addressing inquiries, complaints, and issues, resulting in high levels of customer satisfaction.
Recorded all sales activities and customer interactions in a CRM system, while actively engaging in professional development to stay current with industry trends and attending marketing events to expand customer reach.
Customer Services Representative
Exceptional customer service, addressing queries and concerns promptly.
Tailored solutions for tariff plans and packages, meeting individual needs.
Focused on customer satisfaction and retention through positive relationships.
Collaborated with sales and marketing teams for effective customer engagement.
Achieved high customer satisfaction ratings and retention rates.
