• Working on different Provider's schedule for Patient scheduling.
• Building empathic relationship with patients using different communication channels (Phone, E-mail, chats).
• Professionally addressing and resolving Customer complaints.
• Understanding patients requirements, setting up appointments and following up on their needs.
• Assisting the Provider's in documenting Referrals in the EMR, received from other facilities.
• Working on Refill request received from the patients and forwarding the requests to the Provider's by creating encounters.
• Forwarding the Patients Prior Authorization, Medical records, FMLA and Lab work requests to the provider's and updating the patients about the progress.
• Communicate and coordinate with the Medical Assistants, Nurse Practitioners and Billing team to resolve patient's concern.
• Providing patients feed back and suggestion areas of improvement to the Managers.
• Creating Patient's chart/profile in the EMR from the Intakes received from the Patient.
• Working on tickets received from the patient on there different queries.

▪ Provide Client service support to resolve the issues of the Doctors and Partners through calls and emails.
▪ Work in accordance with the "Health Insurance Portability and Accountability Act (HIPAA)".
▪ Thorough knowledge of HL7 (Health Level 7) for transfer of Clinical & administrative data (e.g. ORU, ORM, ADT, DFT, SIU, CCD)
▪ Creating Patients profile as per the Test Plan provided by Partner, establishing connectivity with SFTP and VPN on Mirth & EMR.
▪ Creating/Updating/formatting the Compendium and AOE’s on Excel sheet.
▪ Configurations of different Labs (e.g. Quest, LabCorp, Sunrise, Healthix etc) in
EMR for different Clients
▪ Generating ABN Form for labs using SQL to run query.
▪ Establishing VPN and SFTP connectivity on Mirth.
▪ Configurations of HIE interfaces on HUB.
▪ Troubleshooting of Connectivity of Mirth and Cure link and HUB.
▪ Provide training to Doctors, nurses and other medical and clinical staff on using
the Lab/ HIE Interface.
▪ Worked on tickets logged by the clients to resolved their issues.
▪ Provide customer service support resolve the issues of the Doctors and Partners
through calls and emails.
▪ Made training Manuals for using the Labs integrated with the EMR.

Worked as Clinical Documentation Improvement Specialist:

Performed the following tasks:

- Worked on Electronic Clinical Work (ecw) of patients.
-Worked on EMR.
- Updated HCC codes on ECW.
- Reviewed medical records of patients.
- Worked with physicians regarding medical records accuracy of patients.
-Worked on different insurances like Health First, Medicaid, Fiedelis etc.
-Followed HIPAA protocols.
-Worked in accordance with ICD-10 codes preventive & diagnostic codes.
-Worked with Providers to improve their efficiency.
-Made provider's efficiency report on monthly basis.
-Worked on HEDIS project.
-Worked on different measures and updated notes on eCW on daily basis.

Worked as Retail Pharmacist:

Performed the following tasks:

- Review prescriptions to avoid errors
Inventory Management and Control
- Prescription Dispensing/Compounding
Customer Relationship.
- Product management (Safety/Quality).
- Customer Service assurance.
- Problem solving.
- Maintaining Narcotics Register.
- Maintaining and reviewing expires.
- Temperature control.
- Managing staff.
- Counselling patients on proper medication use.
- Providing information via telephone to pharmacist and physicians about their queries.

Performed the following tasks:

- Health care issues.
- Analyzing cost treatment alternatives.
- Treatment services and Ward round.
- Ensuring compliance with regulations.
- Unit dose dispensing.
- Expense checking.
- Discussing patient medication with Doctors.
- Wound dressings.
- Blood sample collection.
- Sterilization protocols.
- Extemporaneous compounding

Performed the following tasks:

- Patient Counselling.
- Patient Profile Examination.
- Drug Utilization Review (DUR).
- Participated in ward rounds and obtained drug history of patients.
- Learned to interact with patients and physicians.