• Accomplishing marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees;

• Achieving marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans;

• Meeting marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Accomplishing marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

• Identifying marketing opportunities by identifying consumer requirements; defining the market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

• Improving product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.

• Providing information by collecting, analyzing, and summarizing data and trends.

• Protecting an organization's value by keeping the information confidential.

• Accomplishing marketing and organization mission by completing related results as needed.
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● Developed and manage client portfolios.
● Sustained business growth and profitability by maximizing value.
● Analyzed customer data to improve customer experience.
● Hold product demonstrations for customers.
● Improved onboarding processes.
● Evaluated and improve tutorials and other communication infrastructure.
● Mediated between clients and the organization.
● Handled and resolved customer requests and complaints.
● Minimized customer churn.
● Aided in product design and product development.
● Initiated payment systems upgrade by presenting recommendations to management and overseeing
● Helped drive adoption and maintain top accounts with key stakeholders
● Created and managed the client life cycle process (starting from the initial sale through all phases of implementation).
● Managed dealerships spanning from the United States and Canada.

● Administered online banking functions.
● Reduced credit period from 90 days to 30 days.
● Managed payroll function for 140 employees.
● Financial look out on collections what is pending and collected Improvement in our termed customers by 50% increase in on time payments.
● Responsible for all termed customers to receive invoices as worked on the customer collections.
● Oversaw the training and onboarding process for all newly hired employees within the Billing Department.
● Supported department of 12 employees, answering questions and providing mentoring.
● Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
● Listened to, understood and clarified guest concerns and issues.
● Conducted performance reviews.
● Reported on weekly collections to management.
● Ensured customer satisfaction by responding quickly to request and entertainment requests.
● Collaborated on hiring and termination decisions with management.
● Conducted annual performance reviews.
● Established and maintained a positive work environment.
● Engaged in suggestive selling and other sales techniques.
● Processed monetary transactions with cash, checks.
● Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 1 00% accuracy.
● Adhered to safe work practices.
● Identified, researched and resolved billing variances to maintain system accuracy and currency.
● Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
● Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
● Generated and submitted invoices based upon established financial schedules.
● Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
● Applied more than 1 000 payments per week.
● Performed targeted collections on past due accounts aged over

Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Testing and fixing faulty equipment

● Performed general office duties and administrative tasks.
● Prepared weekly confidential sales reports for presentation to management.
● Managed the internal and external mail functions.
● Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
● Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
● Utilized multiple marketing strategies to improve profitability.
● Prospected leads, scheduled meetings and converted targets into customers at a 1 00% rate.
● Recognized and resolved compound problems that effected upper-level management and business initiatives.
● Demonstrated products and features to customers, answered questions and overcame objections in a persuasive manner.
● Utilized effective marketing techniques to increase brand recognition.
● Employed effective problem-solving techniques, increasing client satisfaction ratings.
● Protected top-priority accounts by employing effective sales and marketing techniques.
● Managed the full sales lifecycle.