Ø Complete requests by greetings customers, both on call and in person and answer/refer inquiries.
Ø Monitor, greet directing guests appropriately to the concerned person.
Ø Manage and route correspondence via email and telephone.
Ø Maintain the front desk while respecting confidentially of both clients and the Company.
Ø Oversee administrative task such as organizing records, filing and data entry.
Ø Schedule board rooms for respective department.
Ø Maintaining availability and cleanliness of the boardroom.
Ø Overseeing the work of junior staff & janitorial staff members.
Ø Perform other related duties assigned or when required.

Provide administrative and general support to all members of the management  team, HR team and CEO.
Assist in the coordination of office or company events
Keep Front Desk tidy and presentable with all necessary materials. (Pens, forms, paper etc)
Greet and welcome guest
Answer questions and address complaints
Answer all incoming calls, redirect them or take messages
Receive letter, packages etc and distribute them
Keep updated records and files.

Develop and maintain a filing system


Order office supplies

Greeted and welcomed all hotel guest
Escorted VIP guest to their rooms.
Reviewed account information and charges with guests during checkout.
Collaborated with maintenance and housekeeping to provide satisfactory service to the guest
Resolve service-related problems in a timely manner
Update team members about the changes of procedure, policies or schedule
Checks cleanliness of lobby and public area, lights and as well as front office in proper and orderly appearance and behavior.
Deliver packages ,mail and messages to the guest or left for the guest in a timely manner
Check the proper details over the registration card like payment and personal details

Answer incoming calls and assist with reservations, confirmations, room need requests, and questions
Greet guests warmly and perform registration procedures.
 Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate.
Verify payment for stay including incidental costs by obtaining credit information.
Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
Maintain accurate logs of mail, packages, parcels or other items for guest delivery.
Facilitate guest departures providing accurate statements and ensuring guest satisfaction
Assisting night manager in making reports.

Answering email and telephone enquiries.
Establishing a good working relationship between employees and the management.
Greeting customers in a courteous manner and recording all the necessary information about them before reserving a room
Dealing with the customer inquiries about the hotel facilities and reservation possibilities; either in person or on phone
Maintaining healthy work atmosphere among all the concerned departments
Responsible in handling guest complaints

Receiving accommodation reservations from visitors and updated in OPERA Reservation System.
Taking the details of all arriving guests
 Allocating rooms to all guests
Providing information to guests about the procedures, policies and facilities of the hotel
Providing the guest with the necessary tourism information
Handling all customer complaints and queries
Taking messages for the visitors

Leading the Team.
Communicating online with UK and Australian customers.
Providing adequate Training to the Team & Updating of Training manual