Handle all the work related to assigned maintenance project(s) and ensures that they are executed in accordance with client as per specifications.
Handles smooth operation of the managed services project, coordination with client, and OHS & Quality representatives.
Ensures all KPI related to fuel, PM, CM, NOC, Spares & Consumables are achieved as per O&M contract.
Ensures internal software of O&M (I-TSM & M-ITSM) are implemented fully and all the activity related to O&M is recorded in the system.
Ensures monthly reconciliation of PM, CM, Extra Work, Fuel, and SLA with client.
Communicates and agrees with the client for penalties, warnings, etc. in case violation of SLA and plans for improvement to minimize penalties or SLA violation.
Inspects the quality of the equipment and undertakes site inspection to determine if they are complying with government regulations, client requirements and industry standards.
Analyzes resources requirements and acquires, monitors, and makes suggestions or improvements accordingly. (Resources include but not limited to Human, tools, equipment and transportation).
Evaluates field staff and the quality of work through personal inspections and other means.
Arranges internal and external scheduled meetings (as per O&M project requirement) covering all areas from quality, status, progress, logistics and reporting based on SLAs and KPIs, and suggests improvements.
Demonstrates the ability to think critically and proactively, anticipates risks and prepares solutions in advance.
Ensures timely spares procurement, ordering, and availability in the stock and field according to the project requirement.
Ensures that site security is well managed, monitored, and updated based on risk levels of the site.
Implements efficient fuel management system e.g. forecasting, delivery, consumption, monitoring, and controlling.
Coordinates with the O&M Supervisor and other concerned staff for analysis, reporting, and improvement plans in accordance with client and SLA requirement.
Monitors costs and ensures expenses are within allocated budget.
Ensures that all client reports are submitted on timely manner, agreed and
acted.Follows up on clients payments and reports status to the MS Head according to i engineering's internal procedures.

Responsible to monitor MBU performance and activities including maintaining all KPI's of 2G,3G & 4G to defined targets.
Close coordination with commercial teams for the resolution of customer complaints, Follow-up with concerned departments for the closure of QoS TTs.
Act as an interface for the team with other departments for the timely resolution of issues pertaining to other departments (NOC, RF, Planning, Logistics, Deployment, Warehouse), Necessary reporting on vertical and horizontal levels.
Responsible for Managing CM/PM of Telco & non-Telco Equipment, Responsible for audits to check the performance of Subcon / Vendor as per agreed standard.
Responsible for the Daily Analysis of stats to ensure Max availability on Hub and High Revenue sites and follow up of Degraded sites till the resolution to ensure 100% network availability.
Managing efficient fuel utilization at sites to meet fuel targets.
Responsible for the troubleshooting of Ericsson MW links (2P, 6P, 20P) & ZTE BTS ZXSDR8900 & 8906.

Able to resolve and handle all problems related to Ericsson RBS 6101, 6102, 6201 and 6301 including detection and eradication of alarms arise due to high VSWR and Path imbalance. Responsible for loading IDB in DUG using OMT.
Responsible for the resolution of all issue related to Mini Link TN including Traffic node installation and link Configuration, Upgrading Releases of All type of TN̢۪s (2P, 6P and 20P),E1 routing for 2G and packet configurations for 3G, Replacing HW units, troubleshooting of all internal and external alarms related to ML-TN.
Worked on Ericsson 3G (DUW 3001) including formatting DUW via hyper terminal and Putty, Using Hyper Terminal to load the basic package in DUW, Using Element Manager to Modify and check the Basic parameters and Moshell to run various commands. Able to troubleshoot all internal and external alarms using Moshell and Element Manager.
Worked on Emerson 2000W and Delta 2900W rectifiers. Able to install files in rectifiers as per DG capacity and number of banks installed, Able to convert site in to GLO using Delta 2900W and Emerson 2000W Rectifiers. 

Commissioning, integration and troubleshooting of Alcatel Lucent BTS (MB15, MBO2 & Mocco cabinets). Responsible to provide technical support to field teams regarding issues of BTS, RI cable, OUTC card, SUMA, SUMX, MCTRE̢۪s and MW links.
Responsible for the resolution of BSS / RF issues through OMC work around such as resolution of down TRE̢۪s, LE TRE̢۪s, Zero call issues and zero efficient TRE issue̢۪s.
Worked on NEC MW links and knows configuration and commissioning of Pasolink V4, NEC Pasolink Neo and iPasolink (200MB & 400MB) 1+0 and 1+1 MW links. Maintaining lease line media record and Traffic sheet of site Abis for thorough troubleshooting of Abis related issues.
Responsible for corrective and preventive maintenance activities, responsible for snags removal found during sites audits through strong follow up of  FOP’s teams and tracking of spares and consumables from vendor, Responsible for the resolution of BSS issues escalated by customer on daily basis to improve network availability and to minimize factors causing service degradation.
Analyzing NUR and NAR stats to cater sites responsible for the degradation of TCH, to improve NA through site intervention for long pending issues or escalating to concern vendor for resolution and verification through BSS stats.
Responsible to resolve issues of OMO sites through escalation to concerned POC̢۪s.
Responsible to achieve KPI̢۪s and goals by interaction with other departments to ensure smooth operation and maintenance, responsible for power infrastructure issues such as rectifier and Generators.
Responsible for the critical issues such as repeated outages, worst sites, KPI issues, daily down HW sheet, long pending BSS issues, Site fluctuation cases to improve Quality of service and network standards.
Responsible to maintain inventory sheet of all BSS HW for the timely completion of BSS activities and tracking.

Responsible for all BSC related issues such as Troubleshooting of BSC’s (c-BSC, e-BSC), Rehoming activities of BSC & BTS, Replacing Cards of BSC’s, Commissioning & Troubleshooting of TRAU’s,  Performing No-Audio testing.
Follow up̢۪s of BSS & TXN issues from the vendors to meet regions KPI requirement. Timely execution of BSS / TXN WO.
Daily analysis of TCH, Network related issues, escalations to vendors to control outages, Coordination with RF department for the resolution of RF issues, Responsible for Quality PM through field Audits.

Responsible for all BSC related issues such as Troubleshooting of BSC’s (c-BSC, e-BSC), Rehoming activities of BSC & BTS, Replacing Cards of BSC’s, Commissioning & Troubleshooting of TRAU’s,  Performing No-Audio testing.
Follow up’s of BSS & TXN issues from the vendors to meet regions KPI requirement. Timely execution of BSS / TXN WO.
Daily analysis of TCH, Network related issues, escalations to vendors to control outages, Coordination with RF department for the resolution of RF issues, Responsible for Quality PM through field Audits.

Responsible of quality delivery of PM as per schedule.
Ensure timely resolution of BSS related issues such as Quality Alarm issues, KPI's, Worst Cell issues, Worst site fluctuation, Abis Availability and Soft expansion issues.
Responsible for timely resolution of RF related issues.
Responsible for Timely completion of BSS / TXN WO, Planned Activities & proper closure of TT's.
Responsible for Hardware inventory, Network outages & Development of technical skills among all team members.

Troubleshooting of BTS (Siemens BS240 XL)   Worked on both standard GSM 900 and DCS 1800 using LMT (Local Maintenance Terminal) software for accessing the NE’s like BTS, TRAU and BSC in BSS Network. Done Soft and Complex Expansion in ON-AIR sites (New sector Addition, CU/FCU addition on site).Troubleshooting of RF issues, TRX degradation & level, Call dropping issue and Drive test, Troubleshooting, Creation and Verification of Environmental Alarms on BTS sites. Troubleshooting of Backplane issues, Expansion of 2nd and 3rd E1, Replacing of faulty modules on BTS sites.
Troubleshooting/Installation of SDH & PDH Link (X-Siemens)      Trouble shooting of E1/STM on SDH & PDH Links. Installation of Microwave SRAL Radio including IDU, ODU IF cable and DC Power cable for IDU. Testing, commissioning and Software upgrade of Microwave SRAL Radio. Troubleshooting of Microwave SRAL Radio by using Local Craft Terminal application (LCT) software. Maintaining DCN visibility of NSN PDH Links of City and V-Sat Sites. Maintaining Sites Route Map (SRM) and Lease line information connected via NSN PDH, NEC, V-SAT and PTCL Media.      
Integration of BTS (Siemens BS240 XL)  Integration of the BTS to BSC through microwave, Optical fiber and V-SAT media. Trouble shooting while problem occurs in On Air sites due to NSN, NEC and V-SAT media.
Troubleshooting of BSC AND TRAU (X-Siemens) Commissioning, Integration and Troubleshooting of Siemens c-BSC, e-BSC and c-TRAU. Changing of Hardware modules of c-BSC, e-BSC and c-TRAU. Changing of jumper settings according to network parameters of different Hardware modules. Troubleshooting of OMAL (operation and maintenance link) which connects the BSS Network to RC (Radio Commander). Integration of TRAUS using SDH media with BSC and MSC. Rehoming of BTS from one BSC to another BSC according to new network expansion plan. Integration of PCMG for GPRS in the network.
Use of SITE MASTER for measurement of VSWR Measuring of VSWR (voltage standing wave ratio) for Feeder cables using Site Master Instrument. Fault rectification of feeder cables using site master.
Troubleshooting of M/W radio/SDH using 2 Mbit Tester (BER Tester) Used 2Mbit tester in different types of alarms AIS, LOS, BER, LOF for M/W radio. In-service test to find out error location. Performed No-Audio testing to find out cross talk & muting issues. 
Troubleshooting of Rectifier  Using win power silver 4.2 and PowerSuit 2.4 (Eltek Software’s) to adjust configuration of Indoor and Outdoor rectifier units. Performed activity of rectifier automation through which BTS cut off on desired voltage and transmission equipment remains operational.