A Member of Pathfinder Group of Company

Company offers Cash Logistics Consultancy Services to the Banking sector, Cash management and High Profile Security.

• Provided first-line supervision to Cash In Transit team members at a key market location, ensuring compliance with security protocols and efficient
operations while fostering a collaborative team environment.
• Lead a diverse team of over 20 employees across Control Room, Billing, Recovery, Workshop staff, and Operations, overseeing a fleet of 160 personnel,
including Head Guards, Guards, Drivers, and Custodians across the region. Ensure effective operations and maintain a secure environment.
• Supervised and maintained a safe and secure environment with the goal of providing quality customer service, effectively balancing safety protocols
with customer satisfaction.
• Ensure compliance with local and international laws while evaluating risks and leading quality assurance efforts, thereby safeguarding organizational
integrity and enhancing operational standards.
• Implemented effective security and risk management strategies for operations, focusing on fleet management, oversight of armed employees, and the
development of health and safety systems and procedures. Prepared and managed the security operating budget to ensure optimal resource allocation
and operational efficiency.
• Demonstrated effective management and deployment of employees within operations to enhance client retention and ensure compliance with
customer service level agreements.
• Led periodic auctions for scrap, office equipment, and fixed asset disposal across the region, negotiating with vendors to maximize returns. Managed
vendor relationships throughout the negotiation process to ensure favorable terms and conditions. Conducted comprehensive market research to
establish competitive pricing and attract potential buyers, thereby enhancing the organization's asset liquidation strategy.
• Identified, investigated, and responded to information security incidents reported by client departments, providing comprehensive post-mortem
analysis and actionable recommendations to enhance security protocols and prevent future incidents
• Developed and implemented comprehensive security policies, protocols, and procedures. Successfully recruited, trained, and supervised security
officers and guards to ensure a high standard of safety and security within the organization.
• Developed, executed, and managed comprehensive growth strategies aimed at driving user acquisition, retention, and revenue growth. Identified and
analyzed key metrics to evaluate and validate growth initiatives, ensuring alignment with organizational objectives.
• Created opportunities to meet with existing and prospective clients, fostering strong relationships to secure ongoing work from existing clients while
actively pursuing new business opportunities in the region.
• Managed the write-off and write-down of borrowers' accounts while overseeing recovery efforts after exhausting all legal and recovery actions.
Developed and implemented focused loss mitigation plans and strategies, identified, repossessed, and disposed of assets in chronic default cases, and
devised strong legal strategies for eligible accounts to optimize recovery.
• Oversaw and managed customer invoicing processes, ensuring timely and accurate processing of terminations, correct addition of new customers, and
prompt reflection of changes in billing.
• Reported on operational performance and suggested improvements by implementing effective security and risk management strategies to enhance
operational efficiency and mitigate potential risks.
• Lead or participated in security meetings with peers and senior management to discuss security strategies, address concerns, and ensure alignment
with organizational goals and best practices.

A Member of Pathfinder Group of Company

• Strategically determine methods and tools for optimizing each country’s rider supply process, ensuring efficient operations and enhancing overall
service delivery.
• Track and anticipate rider growth needs for each country, developing and defining a predictive model to facilitate strategic planning and resource
allocation.
• Maintain a safe and secure environment with the primary goal of ensuring quality customer service, effectively balancing safety protocols with
customer satisfaction.
• Collaborate with other teams to ensure market efficiencies in product rollouts, enhancing overall effectiveness and alignment with business
objectives.
• Scale and build processes aimed at improving rider experience, with a strategic focus on reducing early churn and enhancing overall rider satisfaction.
• Effectively manage the branch’s financial performance and business development function, with a key focus on identifying new business opportunities,
addressing customer needs, and enhancing the company's brand and image.
• Maintain the highest level of integrity, dignity, and professional standards in all interactions, both internally and externally, ensuring a respectful and
ethical work environment.
• Oversee and manage customer invoicing processes, ensuring accurate processing of terminations, proper addition of new customers, and timely reflection of
changes in billing.
• Establish and maintain accountability on the front line of the market by scheduling and developing staff, fostering positive employee relations, and
creating a cooperative team atmosphere that encourages employee engagement.
• Manage and define the allocation strategy for rider acquisition budgets, ensuring optimal resource utilization to enhance rec ruitment efforts and
achieve growth targets.
• Lead the automation and digitalization of the rider onboarding process, focusing on enhancing quality, increasing conversion rates, and reducing lead
times to improve overall efficiency.
• Spearhead the standardization of Standard Operating Procedures (SOPs) across the region with the goal of enhancing operational performance and
ensuring robustness in processes.
• Devise innovative strategies to generate oversupply, driving business growth and enhancing operational capabilities.
• Ensure effective rider verification, roster management, and internal controls, while implementing robust measures for fraud and dispute management
to safeguard organizational integrity.

• Manage the overall administration department, encompassing procurement, material management, facility and fleet management, r epair and maintenance,
security, and legal functions to ensure seamless operations and organizational efficiency.
• Maintain all Standard Operating Procedures (SOPs), policies, and procedures manuals, while actively identifying opportunities to enhance business policies
and objectives for continuous improvement.
• Actively participate in the company's strategic planning and execution processes for launching new cities, playing a key role in evolving the overall expansion
strategy.
• Lead a team of over 20 employees, including security guards, stationed at three sites in Lahore, ensuring effective operation s and a secure environment.
• Oversee the daily workflow, schedules, and assignments of security staff, including security guards and desk clerks. Develop and conduct training programs
for new hires and current staff on workplace searches, drug and alcohol procedures, and various safet y and security topics.
• Oversee the security operations of organizations by developing security strategies, implementing security procedures, and sup ervising security officers and
guards to ensure a safe and secure environment.
• Create comprehensive security policies and procedures, conduct regular security inspections, and investigate security threats and breaches to ensure the integrity and
safety of the organization.
• Prepare and implement Standard Operating Procedures (SOPs) for the Material Management Department, focusing on the automation of processes to
enhance efficiency and effectiveness.
• Prepare quarterly and annual budgets for the Administration & Ops Department, ensuring alignment with organizational goals and effective resource
allocation..
• Proactively plan and schedule the procurement and maintenance of all company assets, including furniture, electrical systems, and HVAC, to ensure optimal
functionality and longevity.
• Periodically update the Fixed Asset Register (FAR) to ensure accurate records, including tracking inter -departmental movement of assets to maintain accountability
and optimize resource utilization.
• Oversee vendor relationships, conducting periodic evaluations and updating comparative pricing to ensure competitive sourcing and optimal service delivery.
and Maintain all Service Level Agreements (SLAs) for electrical and utility services, ensuring compl iance and optimal performance in line with organizational
standards.
• Effectively manage store inventory, ensuring adequate buffer stock of essential consumables. Proactively issue orders based on inventory levels to maintain
operational efficiency and prevent shortages.
• Prepare detailed Bill of Quantities (B.O.Q) that includes item descriptions, preambles, and pricing. Review project drawings and associated information to
write and edit specifications, ensuring compliance with project requirements, institutional guidelines, technical conditions, and applicable laws and
regulations.
• Create accurate construction estimates based on comprehensive material takeoffs (MTO). Manage the construction project budget effectively while
coordinating with engineers, architects, and other stakeholders to develop a detailed project schedule, define deliverables, and establish key
milestonesPerformance and quality, ensuring the achievement of all Key Performance Indicators (KPIs)
• Develop and implement comprehensive security policies, protocols, and procedures to ensure effective risk management and oper ational efficiency. Control
budgets for security operations, monitor expenses meticulously, and optimize resource allocation to enhance overall security performance.
• Organize and conduct periodic training sessions for the security team, ensuring they are well-prepared for various scenarios. Schedule and oversee
security and fire safety drills, including active shooter and earthquake drills, on a quarterly basis to enhance readiness and response capabilities.
• Managed and oversaw daily facilities operations, including supervising the maintenance and modifications of office spaces and equipment. Responsible for
purchasing office supplies, furniture, and office equipment, as well as managing utilities and manpower to ensure optimal operational efficiency.
• Established and maintained effective internal and external liaison with government officials and agencies, including WAPDA, Sui Gas, LWMC,
WASA, PESSI, EOBI, Police, LDA, TEPA, and Airport authorities, to ensure smooth operations and compliance with regulations.

• Oversaw general office procedures, managed and directed the customers and high-volume workload while complying with strict deadlines.
• Possessed wide-ranging “problem solving experience” with the top management and concern departments.
• Efficiently directed the management of assets and scrap storage by overseeing record room operations and implementing strict inventory control measures.
Ensured accurate tracking of inward and outward inventory to maintain optimal stock levels and prevent discrepancies. Utilized systematic processes for
recording and monitoring assets, enhancing accountability and facilitating quick access to stored items. Conducted regular au dits and reconciliations to
ensure compliance with organizational policies and improve overall inventory management efficiency.
• Led periodic auctions for scrap, office equipment, and fixed asset disposal, negotiating with vendors to secure the maximum p ossible returns. Managed
vendor relationships throughout the negotiation process, ensuring favorable terms and conditions. Conducted market research to set competitive pricing
and attract potential buyers.
• Developed SOP’s related to the procurement system, administrative department, inventory management, verification of assets et c. Implemented training
sessions for employees to familiarize them with the new SOPs, resulting in streamlined operations, reduced errors, and enhanc ed overall efficiency in
managing resources.
• Raised Purchase Requisitions (PRs) and Purchase Orders (POs) to initiate the purchasing and payment processes for the adminis trative and procurement
teams.
• Maintained monthly consumption report of the services, items purchased/arranged for daily office operations.
• Responsible for facilities management encompassing furniture fixtures, building maintenance, and HVAC systems across the Head Office, HUB offices, and
warehouses. Conducted regular inspections and audits to assess the condition of furniture and fixtures, addressing any issues promptly to maintain a
professional work environment.
• Oversight of site security systems (Access Control systems, CCTV systems, Intruder Alarm systems), to include periodic audits , tests, spot checks of security
system functionality, access control database and job performance, readiness of security staffing. Performed spot checks on the access control database to
verify accuracy and monitor job performance among security staff. Regularly assessed the readiness of security personnel, ens uring they were adequately
trained and prepared to respond to any security incidents.
• Prepares daily scheduling requirements and issues post-patrol assignments to Security Officers, ensuring optimal coverage and efficiency during their shifts.
Monitors staff availability and adjusts schedules as necessary to accommodate absenteeism or shift changes, while maintaining compliance with labor
regulations. Additionally, ensures that all Security Officers are briefed on their assignments, potential risks, and protocol s for emergency situations to enhance
overall security operations.
• Coordinates and prepares responses to emergencies and alarms, ensuring that all security personnel are trained and equipped t o handle various situations
efficiently.
• Oversees the daily workflow, schedules, and assignments of security staff, including security guards and desk clerks, to ensu re smooth operations and
effective coverage of all areas. Responsible for preparing and conducting comprehensive training programs for both new hires and existing staff, covering
essential topics such as workplace searches, drug and alcohol procedures, and other relevant safety and security protocols.
• Serves as a key liaison for internal and external communications with government officials and various organizations, including WAPDA, Sui Gas, LWMC,
WASA, PESSI, EOBI, and private stakeholder
• Coordinated travel arrangements and hotel accommodations for executives traveling to various regions, ensuring compliance wit h approved Travel
Authorization Forms (TAFs).

• Monitored and reviewed client-supplied data and all relevant attachments to ensure accuracy and completeness, enhancing the integrity of information for decisionmaking.
• conducted extensive research on individuals and entities by utilizing litigation sources, adverse media outlets, and internet search engines to gather relevant
information and assess potential risks.
• Identified discrepancies in information and proactively contacted relevant individuals to rectify or confirm details, ensurin g data integrity and reliability.
• Focused on cultivating strong relationships with C-level and senior executives within the organization to enhance collaboration and drive business objectives.
• Conducted complex reviews and analyses, orchestrating financial and business research assignments to ensure accurate revenue recording and compliance with
organizational policies.
• Conducted thorough analyses of products to substantiate and support the appropriateness of revenue recognition treatments.
• Oversaw the quantification and quality review of data, identifying, researching, documenting, and summarizing the elevated ri sk levels associated with commercial
establishments.
• Provided comprehensive support to clients in understanding Dun & Bradstreet (D&B) products and policies, facilitating effective utilization of services and ensuring
alignment with client needs and expectations.
• Quality validated customer-specific needs and developed tailored solution criteria to ensure alignment with client expectations and drive successful out comes.
• Achieved overall renewal and growth goals for assigned accounts, leveraging strong relationship management and strategic planning to enhance customer satisfaction
and drive revenue growth.

• Planned, organized, and administered departmental activities efficiently, ensuring effective resource allocation, streamlined processes, and alignment with
organizational objectives to enhance overall productivity.
• Efficiently transformed 6,000 student records from a manual to a computerized system, improving data accuracy, accessibility, and management while
reducing processing time and enhancing overall efficiency in record-keeping.
• Developed the organizational structure and conducted comprehensive job analysis for all department staff, ensuring clear role definitions, effective resource
allocation, and alignment with organizational goals to enhance operational efficiency and employee productivity.
• Assigns guards for the patrol and inspection of buildings and grounds, ensuring protection against intruders, fire hazards, theft, and vandalism. Additionally,
monitors security systems and responds promptly to alarms and reported issues, maintaining a safe and secure environment for all personnel and assets.
• Vigilantly monitored and recorded timesheets and office equipment usage while maintaining a daily checklist for security prot ocols, including CCTV
functionality and emergency evacuation drills. Conducted comprehensive security evaluations to ensure
• Planning and implementing comprehensive security strategies to safeguard organizational assets and personnel. Controlled the security operations budget
by monitoring expenses and documenting processes to ensure fiscal responsibility. Supervised, recruited, and trained security personnel to maintain a high
standard of readiness and effectiveness. Gathered security intelligence and implemented preventative measures to mitigate risks and enhance overall
security posture.
• Maintained effective relationships with all stakeholders of the university, fostering open communication and collaboration. Engaged with faculty, staff,
students, alumni, and external partners to understand their needs and concerns, ensuring that their interests are represented and addressed. Developed
initiatives to enhance stakeholder engagement and satisfaction, contributing to a positive university culture and strengthening community ties.
• Supervised the student lifecycle from admission through to degree completion, ensuring a seamless experience for students at every stage.
This involved coordinating admissions processes, orientation programs, academic advising, and support services. Monitored student progress,
facilitated communication between departments, and implemented retention strategies to address any challenges students faced, ultimately
enhancing overall satisfaction and success throughout their educational journey.

• Achieved goals through effective communication with other line managers and relevant bank staff, ensuring alignment on object ives, fostering
collaboration, and addressing challenges promptly.
• Implemented targeted strategies to achieve the goals outlined in the bank’s overall strategic plan, focusing on optimizing operational efficiencies, enhancing
customer service, and driving financial performance.
• Reviewed and assessed branch activity reports to evaluate key performance metrics, including staffing levels, deposit growth, overdrafts, charge-offs, and
audit findings.
• Conducted training sessions focused on crucial topics such as fraud prevention, security awareness, and customer service excellence.
• Meet and exceed bank service standards, greeting and acknowledging each customer warmly, and making them feel welcome while complying with
bank procedures and security protocols
• Oversaw ensuring quality service to the customers within ambit of internal control and regulatory compliance at the branch.
• Performed monthly variance analysis on all general ledger activity ensuring profit and expense goals are met, reporting any material variance.
• Understand customer needs and develop plans to address them & Resolve customer complaints quickly and effectively
• Promote high-quality sales, supply and customer service processes & Approach potential customers to establish relationships
• Advance operations, CCTV, and alarm software utilization & monitoring.
• Maintained information of regulatory and legal requirements relevant to the role.
• Perform security process evaluations and inspections
• Managing and organizing tasks required in the security department to support the overall objectives of the security department including report submission,
information analysis, responding to incidents, access control measures or supporting officers.
• Conduct daily review of operational message traffic in support of deploy HUMINT collectors and provide full service HUMINT collection support.
• Develop and implement strategies to help protect the assets of Branch. As part of our duties, determine the best protocol for each situation, manage
the hiring and training process for security personnel, and otherwise oversee daily security needs.
• Meet and exceed bank service standards, greeting and acknowledging each customer warmly, and making them feel welcome while complying with
bank procedures and security protocols
• Ensured operational efficiency and accuracy as it relates to policies, procedures, compliance, origination, corporate audits, fee refunds, work schedules,
and overall branch operation.
• Gain solid knowledge of competitors & oversaw all sales activities in the branch by driving, supporting and achieving monthly sales