Customer focused professional with years of progressive experience in business management, sales, and customer services within retail, banking & medical sectors. Solid track record of providing remarkable customer service, increasing sales and streamlining operations, whilst working effectively under pressure in competitive environments. Demonstrates excellent interpersonal, communication and leadership skills, with ability to lead, motivate and train teams for productivity, target achievement and service excellence.
• Managing technicians to carry out work as per the planning schedule.
• Assist in maintaining all site manuals.
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Sound knowledge of good laboratory practices.
• Strong leadership and management skills with a demonstrated ability to lead and manage people.
• Manages division lab staff including hiring, training/development, performance assessment, and scheduling.