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概要
Dedicated and results-driven HR professional with more than 5 years of experience, specializing in aligning HR strategies with business objectives. Proven record in talent acquisition, policy development, and creating HR solutions that drive productivity and employee satisfaction across diverse industries including BPO, Tech, and Digital Marketing. Skilled in building strong relationships with employees across all levels, promoting a positive work culture, and delivering HR solutions that foster growth and efficiency.
工作经历
Human Resource Business Partner
Designed and implemented a comprehensive HR manual, establishing key policies and ensuring 100% policy compliance. Enhanced employee relations through strategic initiatives, leading to employee satisfaction. Design a training program in collaboration with the team lead to improve the delivery of product knowledge to new employees.
Reduced hiring cycle time by 15% through streamlined recruitment processes and effective candidate management. Supported business objectives by executing targeted HR policies and strategies to align with growth initiatives.
Sr. Human Resource Manager
Led talent acquisition efforts, maintaining a 62% retention rate through strategic onboarding.Organised student internship programs for various organizational departments through job fairs at multiple universities and conducted over 100 interviews. Developed strategic HR initiatives aligned with organizational goals, resulting in a 25% improvement in employee engagement.Conducted training focused on managerial resources and developing leadership soft skills.
HOD - HR Operations
Managed a team in HR operations, achieving a 20% reduction in time-to-fill vacancies through optimized staffing strategies.Improved candidate quality through enhanced recruitment processes.Achieved policy compliance and enhanced operational efficiency using HR metrics and reports.Drive a 10% reduction in attrition rates through targeted employee engagement and retention programs.
People Operation Manager
Created employee-centric policies.Oversaw performance management and implemented monthly KPI reporting, increasing HR efficiency.Mentored HR team members, leading to a improvement in team productivity. - Spearheaded a 12% increase in employee retention through strategic training and development initiatives.
Human Resource Manager
Implemented HR policies and procedures in compliance with legal standards, enhancing organisational transparency.
Improved new hire retention through effective onboarding and training programs. Increased overall employee satisfaction by 10% through tailored performance management and development initiatives.
Sales Executive
- Achieved sales targets through innovative sales strategies, driving client retention and satisfaction.
- Expanded client base through lead generation, networking, and customer engagement.
Customer Care Specialist
- Delivered exceptional customer service, achieving a 95% first-call resolution rate.
- Enhanced service quality by keeping detailed and organized customer interaction logs.
