As a quality assurance, Finance and Admin Manager my duties are as below Maintaining daily reports of departmental costs. Creating monthly cost budgets. Performing cost evaluations on a bi-monthly basis. Reconciliation of general ledger with different accounts. Maintaining and updating multiple accounts according to different contractors. Supervision of financial data recording process to ensure accuracy. Verification of bills from managers. Researching for more effective ways of cost reporting and evaluation. Conducting quarterly workshops for educating the employees about cost reduction and waste elimination. Manage accounts of all workers in the construction department. Supervision of the construction billing process.

Helping to build good customer relations
Supervise more than 200 employees in All South Region
Handling complaints and queries (from customer and staff)
Communicating courteously with customers by telephone, email, letter and face to face
Collection of feedback of every customer
Analysis statically of feedback forms and follows up
Daily, weekly, monthly and annually report to Distribution Head
Maintain Daily visit sheet room to branch and report to Distribution Head
Meeting with mangers to discuss possible improvements to customer services
Developing customer services procedures, policies and standards for organization and department
Supervise directly and or through subordinate and sales employees

Manages overall supervision of the sections within the Finance and Management Affairs Department.
Ensures that all functions to be undertaken by the sections within their department have been allocated to responsible people and are correctly completed with no functions left undone or unaccounted for.
Maintains full awareness of the work of the department in order to brief senior management and other interested parties on detailed issues as required.
Provides senior management with regular reports and management information relating to the business of their sections.
Contributes in the management by participating in the Executive Group.
Ensures that all actions taken by staff within department are fully and accurately recorded

Ensure credit and operational quality is not compromised in pursuit of revenue and profitability targets Ensure operational losses and fraud are minimized
Respond within agreed timelines to issues raised by audit and external regulators.
Ensure timely and accurate maintenance of customer information, including KYC requirements in Group systems
Resolve any/all identified issues promptly, and escalate concerns to senior management as appropriate to ensure timely awareness of any material concerns.

Reconciled job cost detail to the general ledger, closed out old jobs, set up new jobs with the predevelopment cost.
Assisted the independent auditors with construction cost certifications.
Maintained construction files for all paid invoices, lien waivers and drew application for all projects.
Reviewed construction costs (and cost codes) with construction administrator and project manager for payment requests.
Prepared cost and budget reports to ensure better management of the projects.
Reviewed all approved construction invoices and oversee payment.
Prepared & ensured to gather related information for the cost certification, including invoices, lien waivers, insurance certificates and project schedule